Senior Manager, Service Operations & Strategy

AIA; Kuala Lumpur; Vor Ort; MYR 150.000 - 250.000; Vollzeit

Zusammenfassung

AIA invites a seasoned professional to lead Service Operations Excellence within Group Operations, overseeing governance, metrics, and automation initiatives in Policy Servicing. You will drive strategic planning, optimise processes, and monitor performance across BUs, leveraging Gen AI / Agentic AI to enhance efficiency.

You're expected to have 8+ years in life insurance or related consultancy, strong leadership, stakeholder management, and a customer-centric mindset to deliver tangible

Qualifikationen

• Bachelor's degree with 8+ years in life insurance or related consultancy.
• Proven experience in project management related to Policy Servicing.
• Strategic, customer-centric with strong leadership and collaboration skills.

Aufgaben

• Lead Service Operations Excellence with governance & monitoring.
• Oversee service operations standard maintenance and KPI tracking.
• Drive automation and digital adoption; explore Gen AI use cases.
• Review audit findings and implement process improvements.

Kenntnisse

Project management

Stakeholder management

Strategic thinking

Leadership

Ausbildung

Bachelor's degree

Jobbeschreibung

AIA invites a seasoned professional to lead Service Operations Excellence within Group Operations, overseeing governance, metrics, and automation initiatives in Policy Servicing. You will drive strategic planning, optimise processes, and monitor performance across BUs, leveraging Gen AI / Agentic AI to enhance efficiency.

You're expected to have 8+ years in life insurance or related consultancy, strong leadership, stakeholder management, and a customer-centric mindset to deliver tangible