Head of BPM & Enterprise Process Excellence

PR1MA Corporation Malaysia Group; Petaling Jaya; On-site; MYR 180,000 - 320,000; Full time

Benefits offered by this job

Health insurance

Professional development opportunities

Work-life balance initiatives

Job summary

PR1MA Corporation Malaysia Group is seeking a Head of Department, Business Process Management to lead enterprise-wide process optimisation, governance, and performance enhancement. The role focuses on aligning processes with strategy, regulatory requirements, and best practices to support sustainable outcomes.

Responsibilities include driving process reengineering, establishing governance, reporting to Senior Management, and guiding change management with a focus on efficiency, compliance, and

Qualifications

• Minimum 10 years of relevant experience, with at least 5 years in a leadership role.
• Working experience in a government Agency/ GLC company is highly desirable.

Responsibilities

• Lead BPM strategic leadership and governance, establishing policies and standards.
• Drive end-to-end process reengineering to improve efficiency and service quality.
• Define and monitor KPIs for process effectiveness and ensure audit readiness.
• Engage stakeholders and collaborate with departments to identify improvement opportunities.
• Lead BPM projects from planning to implementation, managing resources, timelines and budgets.
• Maintain SOPs, process documentation, and knowledge management; promote continuous improvement.

Skills

Leadership

BPM expertise

Governance & compliance

Stakeholder management

Tools

ARIS

TOGAF

IASA Certification

Lean Six Sigma

Job description

PR1MA Corporation Malaysia Group is seeking a Head of Department, Business Process Management to lead enterprise-wide process optimisation, governance, and performance enhancement. The role focuses on aligning processes with strategy, regulatory requirements, and best practices to support sustainable outcomes.

Responsibilities include driving process reengineering, establishing governance, reporting to Senior Management, and guiding change management with a focus on efficiency, compliance, and