Business Process Assistant Manager

QI Group; Petaling Jaya; Presencial; MYR 120 000 - 190 000; Tempo integral

Resumo da oferta

QI Group is seeking an experienced Business Process Assistant Manager to lead process excellence, policy management, and governance initiatives across the organization. You will drive standardization and continuous improvement while ensuring policies and frameworks remain effective and compliant.

You will partner with stakeholders across multiple functions to identify improvement opportunities, embed a culture of operational excellence, and leverage technology, automation, and AI to optimize

Qualificações

• Bachelor's degree in business, finance, engineering, CS, IT or related discipline.
• 7+ years in business process management, governance, or continuous improvement.
• Experience developing and managing SOPs, policies, governance frameworks, and process documentation.
• Experience leading cross-functional initiatives and improvement programs.
• Strong knowledge of process analysis, workflow mapping, and improvement methodologies.

Responsabilidades

• Lead development, implementation, and maintenance of corporate policies, procedures, and governance frameworks.
• Manage end-to-end review and enhancement of policies and SOPs.
• Provide guidance to business units in policies, procedures, and operational controls.
• Ensure governance practices remain current and compliant with requirements.
• Analyze processes to identify efficiency improvements.
• Drive organization-wide process standardization and best-practice adoption.
• Lead continuous improvement initiatives across multiple functions.
• Identify opportunities to leverage technology, automation, and AI to optimize operations.
• Facilitate workshops and stakeholder discussions to gather requirements.
• Develop and monitor KPIs and governance metrics.

Conhecimentos

Stakeholder management

Facilitation

Presentation

Communication

Leadership

Team development

Process analysis

Workflow mapping

Formação académica

Bachelor's Degree in Business/Finance/Engineering/CS/IT or related discipline

Ferramentas

Microsoft Office

SharePoint

Visio

Canva

Process mapping tools

Descrição da oferta de emprego

We are seeking an experienced and strategic Business Process Assistant Manager to lead process excellence, policy management, and governance initiatives across the organization. In this role, you will drive process standardization, operational efficiency, and continuous improvement while ensuring policies, procedures, and governance frameworks remain effective, compliant, and aligned with business objectives. You will partner with stakeholders across multiple functions to identify improvement opportunities, establish best practices, and embed a culture of operational excellence throughout the organization.

Key responsibilities

• Lead the development, implementation, and maintenance of corporate policies, procedures, and governance frameworks.
• Manage the end-to-end review and enhancement of policies and Standard Operating Procedures (SOPs).
• Provide guidance and support to business units in developing and improving policies, procedures, and operational controls.
• Ensure governance practices remain current, effective, and aligned with business and regulatory requirements.
• Analyze existing business processes and identify opportunities to improve efficiency, effectiveness, and consistency.
• Drive organization-wide process standardization and best practice adoption.
• Lead continuous improvement initiatives across multiple business functions.
• Challenge traditional ways of working and identify opportunities to leverage technology, automation, and AI to optimize operations.
• Facilitate workshops, process reviews, and stakeholder discussions to gather requirements and improve business processes.
• Develop and monitor key performance indicators (KPIs) and governance metrics.

Qualifications & Requirements

• Bachelor's Degree in Business, Finance, Accounting, Engineering, Computer Science, Information Technology, or a related discipline.
• Minimum 7 years of experience in business process management, governance, operational excellence, continuous improvement, project management, or related areas.
• Proven experience developing and managing SOPs, policies, governance frameworks, and process documentation.
• Experience leading cross-functional initiatives and organizational improvement programs.
• Strong knowledge of process analysis, workflow mapping, process documentation, and business process improvement methodologies.
• Proficiency in Microsoft Office applications, SharePoint, Visio, Canva, and process mapping tools.
• Experience with Lean, Six Sigma, Agile, PMP, or other structured improvement methodologies is an advantage.
• Excellent stakeholder management and influencing skills.
• Strong facilitation, presentation, and communication abilities.
• Proven leadership and team development capabilities.