Process Analyst (Chinese Bilingual)

IBM Computing; Gelang Patah; On-site; MYR 40,000 - 60,000; Full time

Job summary

IBM Consulting in Malaysia seeks a Process Analyst - Procure to Pay (P2P) to manage invoice processing, vendor master activities, and payment reconciliations. The role requires Mandarin proficiency and ability to work in shifts, ensuring timely postings and SLA adherence.

The ideal candidate is a commerce graduate with 1–2 years of Accounts Payable experience, proficient in MS Office and ERP end-user tools, and capable of collaborating with stakeholders to resolve invoice issues.

Qualifications

• Commerce graduate with a minimum of 1-2 years of experience in Accounts Payable.
• Experience in Invoice and Vendor management along with resolving queries, and Invoice reconciliation.
• Proven work knowledge to manage payment reporting and reconciliation activities.

Responsibilities

• Recording and maintaining PO and Non-PO Invoices and handling both manual and automatic payment requests.
• Involved in end-to-end Vendor Master activities like creation, changes, verification, cleansing, and identifying duplicate records.
• Collaborate with stakeholders for coding and approvals, address blocked invoice issues, and ensure timely posting in accounting software for payments and expenses.
• Handle the processing of travel and expense claims, manage payments, resolve duplicate payment issues, recover funds, and execute payment proposals.
• Adhere to client SLAs and meet the specified timelines.

Skills

Mandarin proficiency

Self-directed

Deadline-oriented

Education

Commerce graduate

Tools

MS Office

ERP (end-user)

Job description

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your role and responsibilities

As Process Analyst - Procure to Pay (P2P), you are responsible for Invoice processing, Vendor master management, Query resolution, Indexing, and Invoice reconciliation. You should be flexible to work in shifts.

Your primary responsibilities include:

• Recording and maintaining PO and Non-PO Invoices and handling both manual and automatic payment requests.
• Involved in end-to-end Vendor Master activities like creation, changes, verification, cleansing, and identifying duplicate records.
• Collaborate with stakeholders for coding and approvals, address blocked invoice issues, and ensure timely posting in accounting software for payments and expenses.
• Handle the processing of travel and expense claims, manage payments, resolve duplicate payment issues, recover funds, and execute payment proposals.
• Adhere to client Service Level Agreements (SLAs) and meet the specified timelines.

Required technical and professional expertise

• Commerce graduate with a minimum of 1-2 years of experience in Accounts Payable.
• Experience in Invoice and Vendor management along with Resolving queries, and Invoice reconciliation.
• Proven work knowledge to manage payment reporting and reconciliation activities.

Preferred technical and professional experience

• Strong proficiency in Mandarin is required for this role is a MUST
• Proficient in MS Office applications and any ERP software as an end-user.
• Self-directed and ambitious achiever.
• Meeting targets effectively.
• Skilled in thriving under deadlines and contributing to change management, showcasing strong interpersonal teamwork.

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.