Process Analyst (Korean Speaking) – Order to Cash (O2C)

IBM; Selangor; On-site; MYR 67,000 - 100,000; Full time

Benefits offered by this job

Job summary

IBM Malaysia is seeking a Process Analyst (Korean Speaking) in Order to Cash (O2C) to process, post, and reconcile customer payments and cash receipts, and to prepare journal entries and reconciliations.

You will monitor customer accounts in SAP ERP, perform cash application, and ensure accurate allocation and settlement of payments. This role also includes managing customer master data, credit management, dunning, and driving process excellence through automation and reporting.

Qualifications

• Proficiency in SAP ERP preferred.

Responsibilities

• Process, post, and reconcile customer payments and cash receipts.
• Prepare journal entries and perform account reconciliations.
• Investigate and resolve unapplied, misapplied, or unidentified cash receipts.
• Analyze receivable accounts and support audit preparation activities.
• Reconcile sales vs. payments to match customer payments with invoices and resolve discrepancies.

Job description

Process Analyst (Korean Speaking) – Order to Cash (O2C)

Process, post, and reconcile customer payments and cash receipts.

Prepare journal entries and perform account reconciliations.

Investigate and resolve unapplied, misapplied, or unidentified cash receipts.

Analyze receivable accounts and support audit preparation activities.

Perform Sales vs. Payment Reconciliation to ensure accurate matching of customer payments against invoices and timely resolution of discrepancies.

Banking & Payment Operations

Maintain accurate transaction records in SAP ERP.

Monitor customer account status and cash application performance against key metrics.

Ensure accurate allocation and settlement of customer payments.

Customer Master Data & Credit Management

Create and maintain customer master records in ERP systems.

Perform credit analysis and assign appropriate credit limits.

Monitor dunning processes and customer credit exposure.

Manage account blocking and unblocking activities in accordance with company policies.

Process Excellence

Drive cash application automation and increase touchless cash settlement.

Build and leverage reports for account analysis and performance monitoring.

Simplify processes, improve operational efficiency, and reduce process complexity.

Support change management and continuous improvement initiatives.

Ensure adherence to SLAs, compliance requirements, and internal controls.

ABOUT BUSINESS UNIT

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

OTHER RELEVANT JOB DETAILS

For additional information about location requirements, please discuss with the recruiter following submission of your application.