Process Analyst- APAY - APAC (Chinese Bilingual)

International Business Machines Corporation; Petaling Jaya; On-site; MYR 60,000 - 90,000; Full time

Job summary

International Business Machines Corporation (IBM) is seeking a Process Analyst - APAY to support the APAC region. You will handle invoice processing, vendor master activities, and queries across multiple markets while aligning with Procure-to-Pay controls.

The role requires a bachelor’s degree in accounting or related field, 2–3 years AP payable experience, and proficiency with SAP/Ariba. English fluency and ability to work in a multicultural, fast-paced environment are essential.

Qualifications

• Bachelor's degree in accounting, commerce, business administration or related discipline.
• 2–3 years of experience in Accounts Payable operations.
• Understanding of AP processes including invoicing, vendor maintenance, payment processing and reconciliations.
• Experience with ERP platforms such as SAP, Ariba or equivalent systems.

Responsibilities

• Record and maintain PO and Non-PO invoices, handle manual and automated payment requests.
• Process invoices accurately and post timely in ERP/accounting systems.
• Perform end-to-end Vendor Master activities including modifications, verification, cleansing and duplicates.
• Collaborate with stakeholders to obtain coding and approvals for invoice processing.
• Investigate and resolve blocked invoices, discrepancies and payment issues.
• Handle vendor and stakeholder inquiries via email, calls and tickets.
• Ensure compliance with internal controls, audit requirements and Procure-to-Pay policies.
• Support continuous improvement initiatives to enhance efficiency and customer experience.

Skills

Accounts Payable

Analytical Skills

Communication Skills

Multicultural Environment

Education

Bachelor's degree in Accounting/Commerce/Business Administration

Tools

SAP

Ariba

Job description

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your Role And Responsibilities

As a Process Analyst - APAY supporting the APAC region, you will be responsible for invoice processing, vendor master management, query resolution and indexing. You should be flexible to work in shifts and support multiple APAC markets.

Your Primary Responsibilities Include

• Record and maintain Purchase Order (PO) and Non-PO invoices while handling both manual and automated payment requests.
• Process invoices accurately and ensure timely posting in ERP/accounting systems.
• Perform end-to-end Vendor Master activities including vendor modifications, verification, cleansing, and duplicate identification.
• Collaborate with business stakeholders to obtain coding and approvals for invoice processing.
• Investigate and resolve blocked invoices, invoice discrepancies, and payment-related issues.
• Handle vendor and stakeholder inquiries through email, calls and ticketing systems.
• Ensure compliance with internal controls, audit requirements, and Procure-to-Pay policies.
• Support continuous improvement initiatives to enhance operational efficiency and customer experience.

Required Technical And Professional Expertise

• Bachelor’s degree in accounting, Commerce, Business Administration or related discipline.
• 2 to 3 years of experience in Accounts Payable operations.
• Understanding of Accounts Payable processes including invoice processing, vendor maintenance, payment processing, and reconciliations.
• Experience working with ERP platforms such as SAP, Ariba or equivalent systems.
• Strong analytical, communication, and problem-solving skills.
• Ability to work effectively in a multicultural and fast-paced environment.

Language Requirements

Fluent English communication skills (written and verbal).

Preferred technical and professional experience

• Mandarin
• Taiwanese (Traditional Chinese)