Premium Retail Outlet Transformation Manager

MVC Resources; Port Klang; On-site; MYR 90,000 - 150,000; Full time

Benefits offered by this job

Competitive salary

Medical benefits and insurance

Performance-based bonus

Career growth opportunities

Job summary

Zohorecruit is seeking an Area Manager/Outlet Manager (Hypermarket) to lead the transformation of retail outlets into premium hypermarkets. You will oversee store upgrades, merchandising, and systems enhancements while driving a premium customer experience across multiple outlets.

The role requires strong leadership, hands-on execution, and the ability to coordinate across operations, merchandising, and marketing to deliver consistent premium standards.

Qualifications

• Minimum 5 years of experience in retail operations, preferably from premium hypermarket / supermarket environments.
• Strong leadership and people management skills.
• Commercially driven with good business acumen.
• Hands-on, proactive, and able to manage multiple outlets/projects simultaneously.

Responsibilities

• Lead the transformation of retail outlets into premium hypermarket formats.
• Oversee end-to-end upgrade initiatives including store layout, renovation, merchandising, and systems enhancement.
• Curate and manage high-end product assortment aligned with premium supermarket standards.
• Drive improvements in store presentation, customer journey, and overall retail experience.
• Develop and standardise operational processes across outlets to meet premium benchmarks.
• Work closely with internal teams to ensure seamless execution.
• Monitor store performance, identify gaps, and implement continuous improvement strategies.
• Build and strengthen the brand positioning from mass market to premium retail segment.

Skills

Leadership

People management

Business acumen

Multitasking

Proactive

Job description

Area Manager/Outlet Manager (Hypermarket)

• Lead the transformation of retail outlets into premium hypermarket formats
  
• Oversee end-to-end upgrade initiatives including store layout, renovation, merchandising, and systems enhancement
  
• Curate and manage high-end product assortment aligned with premium supermarket standards
  
• Drive improvements in store presentation, customer journey, and overall retail experience
  
• Develop and standardise operational processes across outlets to meet premium benchmarks
  
• Work closely with internal teams (operations, merchandising, marketing) to ensure seamless execution
  
• Monitor store performance, identify gaps, and implement continuous improvement strategies
  
• Build and strengthen the brand positioning from mass market to premium retail segment
  

Requirements

• Minimum 5 years of experience in retail operations, preferably from premium hypermarket / supermarket environments
  
• Strong experience in store setup, renovation, layout planning, and merchandising strategy
  
• Exposure to upgrading or repositioning retail formats (mass to premium) is highly preferred
  
• Strong leadership and people management skills
  
• Commercially driven with good business acumen
  
• Hands-on, proactive, and able to manage multiple outlets/projects simultaneously
  
• Competitive salary with allowances
  
• Medical benefits and insurance coverage
  
• Performance-based bonus
  
• Career growth opportunities within a growing retail network
  
• Opportunity to be part of a key transformation project