Senior Project Manager - Retail (Signature Alliance Group)

Chin Hin Group; Kuala Lumpur; On-site; MYR 150,000 - 230,000; Full time

Job summary

Chin Hin Group is seeking a Senior Project Manager (Retail) to lead multiple retail fit-out and development projects from feasibility to store opening. You will manage project plans, budgets, and schedules while coordinating with landlords, mall management, consultants, contractors, and internal teams to meet business objectives.

You will ensure compliance with scope, timeline, budget, quality, safety, and operational requirements, and proactively handle risks, changes, and stakeholder

Qualifications

• 10+ years of experience in retail fit-out, store development, renovation, or similar projects.
• 5+ years in senior project management or leadership roles.
• Proven track record of delivering projects within scope, budget, timeline and quality.

Responsibilities

• Lead and manage multiple retail fit-out, renovation, refurbishment and new outlet development projects.
• Develop project plans, schedules, budgets, resources, and delivery strategies.
• Ensure delivery within approved scope, timeline, budget, quality and operational requirements.
• Drive project execution from feasibility through handover and close-out.
• Identify risks and implement corrective actions.

Skills

Leadership

Project management

Budgeting

Stakeholder management

Communication

Risk management

Multidisciplinary coordination

Education

Bachelor/ Diploma in PM or related field

Tools

Microsoft Office

Project scheduling software

Procurement tools

Job description

The Senior Project Manager (Retail) is responsible for leading and managing multiple retail fit-out, renovation, refurbishment, reinstatement, and new outlet development projects concurrently. This role oversees the full project lifecycle, from feasibility, design development, procurement, and construction through store opening, handover, and project close-out.

The incumbent is accountable for ensuring projects are delivered within approved scope, timeline, budget, quality, safety, and operational requirements while effectively managing stakeholders, consultants, contractors, suppliers, and internal teams to achieve successful project outcomes.

Job Responsibilities

• Lead and manage multiple retail fit-out, renovation, refurbishment, reinstatement, and new outlet development projects simultaneously.
• Develop and manage project plans, schedules, budgets, resources, and delivery strategies to achieve approved business objectives.
• Ensure projects are delivered within approved scope, timeline, budget, quality, and operational requirements.
• Drive project execution from feasibility, design development, procurement, and construction through store opening, handover, and project close-out.
• Identify project constraints, risks, delays, and critical issues, and implement appropriate corrective actions.

Stakeholder & Project Coordination

• Act as the primary point of contact for landlords, mall management, consultants, contractors, suppliers, and internal stakeholders.
• Lead project meetings, progress reviews, coordination sessions, and stakeholder discussions.
• Coordinate closely with Operations, Procurement, Finance, Marketing, IT, and other relevant departments to ensure project objectives are achieved.
• Manage stakeholder expectations, resolve project issues, and ensure timely communication and decision-making throughout the project lifecycle.
• Maintain effective working relationships with internal and external stakeholders to support smooth project delivery.

Budget, Commercial & Cost Management

• Prepare, monitor, and manage project budgets, forecasts, cash flow, and cost-to-complete.
• Review tenders, quotations, procurement proposals, variation orders, contractor claims, extension-of-time claims, and final accounts.
• Monitor project expenditure against approved budgets and proactively address potential cost overruns.
• Identify value engineering and cost-saving opportunities while maintaining quality, safety, functionality, and brand standards.
• Coordinate commercial and contractual matters with Procurement, Finance, Quantity Surveyors, consultants, and contractors.

Retail Development & Site Management

• Oversee retail outlet design, construction, fit-out, renovation, refurbishment, reinstatement, and related development works.
• Coordinate with landlords and mall management on submissions, approvals, permits, site access, handover requirements, and compliance matters.
• Review site conditions, design requirements, technical constraints, and project requirements to support effective project execution.
• Conduct regular site inspections to monitor construction progress, workmanship, quality, safety, and compliance.
• Ensure completion of testing, commissioning, defect rectification, statutory requirements, and final handover to support operational readiness.
• Lead, coordinate, and supervise project teams, consultants, contractors, suppliers, and other assigned personnel.
• Allocate responsibilities, establish priorities, and monitor performance to ensure project deliverables are achieved.
• Provide guidance on project standards, programme requirements, and deliverables.
• Monitor contractor and consultant performance against contractual obligations, project schedules, quality standards, and safety requirements.
• Resolve operational, technical, performance, and coordination issues as required.
• Ensure compliance with company requirements, approved specifications, statutory regulations, landlord requirements, safety standards, and applicable laws.
• Monitor project risks and maintain appropriate mitigation and contingency plans.
• Conduct site inspections and project reviews to ensure quality workmanship and timely completion.
• Ensure defects, non-conformities, safety concerns, and project deficiencies are promptly addressed and rectified.
• Report significant project risks, delays, cost issues, contractual disputes, safety concerns, and compliance matters.

Reporting & Documentation

• Maintain accurate and up-to-date project records, including schedules, budgets, contracts, drawings, approvals, meeting minutes, reports, and correspondence.
• Prepare project status reports, budget updates, forecasts, risk registers, and management reports.
• Monitor project performance against approved scope, budget, programme, quality requirements, and key milestones.
• Ensure proper change control and documentation for project scope, cost, and programme changes.
• Manage project close-out activities, including defect management, final accounts, documentation, testing, commissioning, and handover.

Governance & Compliance

• Provide professional project management advice and support on retail development, fit-out, renovation, and construction activities.
• Maintain confidentiality of company, project, supplier, and commercial information.
• Comply with Company policies, procedures, project governance requirements, ABMS requirements, and HSEQ standards.
• Perform other duties and responsibilities as assigned by Management.

Job Requirement

• Bachelor's Degree or Diploma in Project Management, Construction Management, Engineering, Architecture, Quantity Surveying, Building, or a related field.
• Professional project management, construction, or technical certifications will be an added advantage.
• Minimum 10 years of experience in retail fit-out, store development, renovation, refurbishment, construction, or project management.
• Minimum 5 years of experience in a senior project management or equivalent leadership role.
• Proven experience managing retail, F&B, shopping mall, commercial development, or similar projects.
• Demonstrated track record of managing multiple projects and delivering projects within approved scope, budget, timeline, and quality requirements.
• Strong project leadership, planning, organisation, and execution skills.
• Strong commercial, contractual, procurement, budgeting, and cost management knowledge.
• Good understanding of retail fit-out, construction, refurbishment, reinstatement, and shopping mall requirements.
• Excellent communication, negotiation, stakeholder management, and presentation skills.
• Strong leadership capabilities with the ability to manage consultants, contractors, suppliers, and multidisciplinary project teams.
• Strong problem-solving, decision-making, risk management, and conflict resolution skills.
• Ability to manage multiple projects, competing priorities, and tight timelines effectively.
• Proficient in Microsoft Office and project management, scheduling, or reporting software.
• Strong understanding of quality, safety, statutory, landlord, and project compliance requirements.
• Responsible, accountable, commercially aware, results-oriented, and committed to high professional and ethical standards.
• Willing to travel between project sites and work outside normal working hours when required.