Post-Sales Engineer

SNS Network (M) Sdn Bhd; Petaling Jaya; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Certification & training support

EPF/SOCSO/EIS

Annual leave & medical leave

Employee share options

Overseas trips

Job summary

SNS Network (M) Sdn Bhd is seeking an IT Projects Coordinator to manage implementations and coordinate across its sales, PM, engineering and support teams. You will monitor customer issues, provide technical guidance, and transfer knowledge to clients.

The role requires strong communication, English and Bahasa Malaysia, and a minimum of 2 years in a related field. On-site work at PJ is expected with occasional travel.

Qualifications

• Advanced/Higher/Graduate Diploma or Bachelor's degree in IT or equivalent.
• English and Bahasa Malaysia required.
• At least 2 years in a related field.

Responsibilities

• Manages implementation of IT projects closed by the field sales team.
• Coordinates with sales, project managers and service resources; reports status.
• Monitors customer support for technical solutions; flags satisfaction threats.
• Creates documentation and knowledge transfer for customers.
• Provides expert advice on technical proofs of concept evaluation.
• Maintains knowledge of competitive products and complementary solutions.
• Work with field sales, PM, engineering and support teams.

Skills

Strong communication

Presentation skills

English language

Bahasa Malaysia

Education

Bachelor's Degree in Information Technology or equivalent

Tools

Microsoft 365 administration

Active Directory

Job description

Responsibilities:

(a) Manages the implementation of IT projects closed by the field sales team

(b) Coordinates closely with internal sales, project managers and service resources by communicating project status and success metrics

(c) Monitors customer support for technical solutions implemented and alerts the field sales to potential customer satisfaction threats or competitor activity

(d) Creates documentations and technical knowledge transfer to customers

(e) Provides expert advice on technical proof-of-concepts evaluation

(f) Maintains knowledge of competitive products as well as complimentary solutions

(g) Work collaboratively with the field sales, project management, engineering and support teams

(h) Provides coaching and professional development to team members to enhance their product knowledge, technical acumen and technical sales skills

(i) Develops and maintain relationships with prospects, customers, and partners

(j) Attend in-person meetings with clients to analyse, troubleshoot and diagnose hardware problems

(k) Respond to customer inquiries and assist in troubleshooting and resolving challenges

(l) Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

(m) Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues

(n) Provide prompt and accurate feedback to customers

(p) To provides 24/7 technical support to customers by remotely or onsite support if required

(q) Perform any ad-hoc tasks which may be assigned from time to time

Requirements:

Candidate must possess at least a Advanced/Higher/Graduate Diploma, Bachelor's Degree in Information Technology or equivalent.

Required language(s): English, Bahasa Malaysia.

At least 2 year(s) of working experience in the related field is required for this position.

Valuable Skills as added advantage:

- server setup, management and operations

- firewall & security devices setup, management and operations

- Microsoft office 365 administration (setup, management, operations, active directory, etc)

Able to work extra hours, independently, full responsibility and with minimum supervision.

Strong communication and presentation skills.

Possess a valid driving license.

Applicants must be willing to work in 3 Two Square, PJ.

Professional Certification & Training Support

EPF, Socso and EIS

Annual Leave/ Medical Leave/ Medical Claim

Staff Purchase Scheme

Oversea Trip: Asia, America, Australia, Europe

Salary Review - Twice per year

Employee Shares Option Scheme (ESOS)

SNS Network, a MSC Status Company was established in 1998, incorporated in 2000 and the head office is located in Ipoh, Perak. We have setup three offices strategically located at the Major cities of Malaysia; Petaling Jaya (Selangor), Perai (Penang) and Ipoh (Perak).

SNS Network is being awarded as Intel® Authorized Solution Provider (IASP). Besides being awarded by Intel as Intel® Premier Provider beginning from 2000 until now, we are further recognized as Intel® Certified Solutions Consultant and Intel® Certified Integration Specialist. We are also being recognized by Microsoft® as Microsoft® Gold Certified Partner with qualified Microsoft® Certified System Engineer expertise.

Throughout the years of establishment, SNS Network has provided esteem services and solutions to various sectors; the end consumers, small and medium businesses, education institutions, large corporations and government institutions. We have built up strong reputation with impressive records and proven expertise in delivering quality services and solutions.

With more than 16 years of outstanding technical expertise and experience, SNS Network delivers proven, flexible solutions that can enable our clients to become more adaptable, responsive, and profitable. We assist our clients in maximizing their information resources and enhancing their competitive advantage. As a leading technology provider with inherent strengths in the provision of scalable ICT solutions, SNS Network is geared to harness its domain-driven and knowledge-based expertise for the myriad of industries that we serves.

Todays' ever changing market and intense competition has forced organizations to adapt and respond quickly. At SNS, we understand that no two companies or industries are alike. Our solutions are designed and tailored to suit the industry, organization's size, and the ultimate objectives.

In line with our vision, we aim to be the most essential Information Technology Provider and we are committed in providing comprehensive solutions to Malaysian Consumer and Businesses.

SNS Network, a MSC Status Company was established in 1998, incorporated in 2000 and the head office is located in Ipoh, Perak. We have setup three offices strategically located at the Major cities of Malaysia; Petaling Jaya (Selangor), Perai (Penang) and Ipoh (Perak).

SNS Network is being awarded as Intel® Authorized Solution Provider (IASP). Besides being awarded by Intel as Intel® Premier Provider beginning from 2000 until now, we are further recognized as Intel® Certified Solutions Consultant and Intel® Certified Integration Specialist. We are also being recognized by Microsoft® as Microsoft® Gold Certified Partner with qualified Microsoft® Certified System Engineer expertise.

Throughout the years of establishment, SNS Network has provided esteem services and solutions to various sectors; the end consumers, small and medium businesses, education institutions, large corporations and government institutions. We have built up strong reputation with impressive records and proven expertise in delivering quality services and solutions.

With more than 16 years of outstanding technical expertise and experience, SNS Network delivers proven, flexible solutions that can enable our clients to become more adaptable, responsive, and profitable. We assist our clients in maximizing their information resources and enhancing their competitive advantage. As a leading technology provider with inherent strengths in the provision of scalable ICT solutions, SNS Network is geared to harness its domain-driven and knowledge-based expertise for the myriad of industries that we serves.

Todays' ever changing market and intense competition has forced organizations to adapt and respond quickly. At SNS, we understand that no two companies or industries are alike. Our solutions are designed and tailored to suit the industry, organization's size, and the ultimate objectives.

In line with our vision, we aim to be the most essential Information Technology Provider and we are committed in providing comprehensive solutions to Malaysian Consumer and Businesses.