POS Systems Operations & Customer Support Specialist

Giant Platinum; Kuala Lumpur; On-site; MYR 17,000 - 28,000; Part time

Benefits offered by this job

Training Provided

Medical and Hospitalisation Leave

Job summary

Giant Platinum in Kuala Lumpur seeks an Operations Executive to support POS systems and deliver excellent customer service. The role blends on-site operational support (about 30%) with customer service, coordination, and technical support (about 70%).

You will be a key contact for customers, ensuring timely issue resolution, coordinating service requests, and handling installations with professionalism.

Qualifications

• Good communication in English and Bahasa Malaysia; Mandarin or Chinese dialects will be an added advantage.
• Friendly, patient, responsible, and able to communicate clearly with customers.
• Comfortable handling basic technical troubleshooting; training will be provided.

Responsibilities

• Provide day-to-day customer support through phone calls, WhatsApp, email, and remote assistance.
• Handle customer enquiries, POS-system issues, service requests, and follow-ups in a timely manner.
• Record, track, and coordinate support tickets with the technical and operations teams.
• Conduct on-site visits for POS installation, basic setup, customer training, troubleshooting, servicing, and project support.
• Assist customers with POS hardware, printers, barcode scanners, payment devices, and related system components.
• Coordinate appointment schedules, service jobs, deliveries, installation activities, and customer handovers.
• Follow up with customers after installation or service to ensure issues are resolved and customer satisfaction is maintained.
• Prepare simple service reports, job updates, customer records, and internal operational documentation.
• Support the team in improving service processes and maintaining a high standard of customer experience.

Skills

English & Bahasa Malaysia comms

Mandarin / Chinese dialects

Customer communication

Basic technical troubleshooting

Job description

Giant Platinum in Kuala Lumpur seeks an Operations Executive to support POS systems and deliver excellent customer service. The role blends on-site operational support (about 30%) with customer service, coordination, and technical support (about 70%).

You will be a key contact for customers, ensuring timely issue resolution, coordinating service requests, and handling installations with professionalism.