POS Operations & Customer Support Specialist

Giant Platinum; Kuala Lumpur; On-site; MYR 30,000 - 54,000; Full time

Benefits offered by this job

Medical and Hospitalisation Leave

Training Provided

Job summary

Dash Touch Solutions / DST POS in Kuala Lumpur seeks an Operations Executive to support our growing POS-system business. The role blends on-site operational support (about 30%) with customer service, coordination, and technical support (about 70%).

You will be a key contact for customers, helping maximise POS usage, resolving issues promptly, coordinating service requests, and ensuring professional handling of every installation or support case.

Qualifications

• Excellent communication in English and Bahasa Malaysia; Mandarin or Chinese dialects is a plus.
• Friendly, patient, responsible and able to communicate clearly with customers.
• Willing to handle basic technical troubleshooting; training will be provided.

Responsibilities

• Provide day-to-day customer support through phone, WhatsApp, email, and remote help.
• Handle enquiries, POS-system issues, service requests, and follow-ups promptly.
• Record, track and coordinate support tickets with technical/ops teams.
• Conduct on-site POS installations, basic setup, training, troubleshooting, and project support.
• Assist customers with POS hardware, printers, barcode scanners, payment devices, and related components.
• Coordinate appointment schedules, service jobs, deliveries, installations, and handovers.
• Follow up after installation to ensure issues are resolved and satisfaction is maintained.
• Prepare simple service reports, updates, customer records, and internal documentation.
• Support process improvements to maintain high customer experience standards.

Skills

English and Bahasa Malaysia

Customer service

Technical troubleshooting

Job description

Dash Touch Solutions / DST POS in Kuala Lumpur seeks an Operations Executive to support our growing POS-system business. The role blends on-site operational support (about 30%) with customer service, coordination, and technical support (about 70%).

You will be a key contact for customers, helping maximise POS usage, resolving issues promptly, coordinating service requests, and ensuring professional handling of every installation or support case.