Bilingual POS Support Specialist - Tech Problem Solver

EPOS Pte. Ltd.; Kuala Lumpur; On-site; MYR 40,000 - 54,000; Full time

Job summary

A leading digital solutions provider is seeking a Customer Service Support Specialist in Kuala Lumpur. This role requires a tech-savvy individual with 1–3 years of experience in customer service or IT helpdesk, preferably with knowledge of POS systems. The successful applicant will be responsible for resolving client inquiries, troubleshooting both hardware and software issues, and maintaining high service standards. Proficiency in English and Chinese is essential due to client communications. Join a mission-driven team aiming to empower SMEs through digital solutions.

Qualifications

• Proficient in English and Chinese to communicate with clients.
• 1–3 years experience in a customer service or IT helpdesk role.
• Good working knowledge of Windows and Android operating systems.
• Familiarity with basic networking and peripheral hardware setup.
• Comfortable using Microsoft Excel for tracking, logging, and reporting.

Responsibilities

• Respond to client inquiries and issues related to POS systems.
• Troubleshoot software and hardware problems and provide step-by-step support.
• Accurately document client interactions and resolutions.
• Manage multiple support cases while delivering high-quality service.
• Work with internal teams to resolve client issues efficiently.

Skills

Proficient in English

Proficient in Chinese

Customer service skills

Troubleshooting skills

Problem-solving abilities

Education

1–3 years of experience in customer service or IT helpdesk

Fresh graduates welcomed

Tools

Microsoft Excel

Windows operating system

Android operating system

Job description

A leading digital solutions provider is seeking a Customer Service Support Specialist in Kuala Lumpur. This role requires a tech-savvy individual with 1–3 years of experience in customer service or IT helpdesk, preferably with knowledge of POS systems. The successful applicant will be responsible for resolving client inquiries, troubleshooting both hardware and software issues, and maintaining high service standards. Proficiency in English and Chinese is essential due to client communications. Join a mission-driven team aiming to empower SMEs through digital solutions.