POS Support & Customer Success Champion (EN/CN)

EPOS Pte. Ltd.; Kuala Lumpur; Sur place; MYR 33 480 - 55 800; Plein temps

Résumé du poste

A technology solutions provider in Kuala Lumpur is seeking a Customer Service Support Specialist to enhance their client service operations. The ideal candidate will manage client inquiries related to POS systems, providing both hardware and software support. Bilingual proficiency in English and Chinese is essential, along with 1-3 years of experience in customer service or IT support. This role offers the opportunity to contribute to a growing team aiming to empower SMEs through innovative solutions.

Qualifications

• 1-3 years of experience in customer service or IT helpdesk role.
• Good working knowledge of Windows and Android operating systems.
• Familiar with basic networking and peripheral hardware setup.

Responsabilités

• Respond to client inquiries and issues related to POS systems.
• Troubleshoot software and hardware problems for clients.
• Document client interactions, issues, and resolutions accurately.

Connaissances

Proficient in English and Chinese

Problem-solving skills

Familiarity with Windows and Android

Comfortable using Microsoft Excel

Description du poste

A technology solutions provider in Kuala Lumpur is seeking a Customer Service Support Specialist to enhance their client service operations. The ideal candidate will manage client inquiries related to POS systems, providing both hardware and software support. Bilingual proficiency in English and Chinese is essential, along with 1-3 years of experience in customer service or IT support. This role offers the opportunity to contribute to a growing team aiming to empower SMEs through innovative solutions.