Bilingual POS Support Specialist

EPOS Pte. Ltd.; Kuala Lumpur; On-site; MYR 33,480 - 55,800; Full time

Job summary

EPOS Pte. Ltd. is seeking a Customer Service Support Specialist in Kuala Lumpur to enhance customer support operations. Your main responsibility will be to provide exceptional service for clients facing Point‑of‑Sale system issues, offering hardware and software support.

The ideal candidate is expected to have 1-3 years of experience in customer service or IT helpdesk, be proficient in English and Chinese, and possess strong problem-solving skills. This role also requires familiarity with Windows and Android operating systems, as well as basic networking.

Qualifications

• 1-3 years of experience in customer service or IT helpdesk role, POS system support is a plus.
• Good working knowledge of Windows and Android operating systems.
• Familiar with basic networking and peripheral hardware setup.

Responsibilities

• Respond to client inquiries regarding POS systems via phone, email, and chat.
• Troubleshoot software and hardware problems with step-by-step support.
• Document interactions, issues, and resolutions in the support system.
• Manage multiple support cases while delivering high-quality service.
• Escalate complex issues to technical teams when necessary.

Skills

Proficient in English

Proficient in Chinese

Customer service skills

Problem-solving

Technical support

Knowledge of Windows and Android

Basic networking

Microsoft Excel

Job description

EPOS Pte. Ltd. is seeking a Customer Service Support Specialist in Kuala Lumpur to enhance customer support operations. Your main responsibility will be to provide exceptional service for clients facing Point‑of‑Sale system issues, offering hardware and software support.

The ideal candidate is expected to have 1-3 years of experience in customer service or IT helpdesk, be proficient in English and Chinese, and possess strong problem-solving skills. This role also requires familiarity with Windows and Android operating systems, as well as basic networking.