Internship For Operations Coordinator

Giant Platinum; Kuala Lumpur; On-site; MYR 30,000 - 54,000; Full time

Benefits offered by this job

Medical and Hospitalisation Leave

Training Provided

Job summary

Dash Touch Solutions / DST POS in Kuala Lumpur seeks an Operations Executive to support our growing POS-system business. The role blends on-site operational support (about 30%) with customer service, coordination, and technical support (about 70%).

You will be a key contact for customers, helping maximise POS usage, resolving issues promptly, coordinating service requests, and ensuring professional handling of every installation or support case.

Qualifications

• Excellent communication in English and Bahasa Malaysia; Mandarin or Chinese dialects is a plus.
• Friendly, patient, responsible and able to communicate clearly with customers.
• Willing to handle basic technical troubleshooting; training will be provided.

Responsibilities

• Provide day-to-day customer support through phone, WhatsApp, email, and remote help.
• Handle enquiries, POS-system issues, service requests, and follow-ups promptly.
• Record, track and coordinate support tickets with technical/ops teams.
• Conduct on-site POS installations, basic setup, training, troubleshooting, and project support.
• Assist customers with POS hardware, printers, barcode scanners, payment devices, and related components.
• Coordinate appointment schedules, service jobs, deliveries, installations, and handovers.
• Follow up after installation to ensure issues are resolved and satisfaction is maintained.
• Prepare simple service reports, updates, customer records, and internal documentation.
• Support process improvements to maintain high customer experience standards.

Skills

English and Bahasa Malaysia

Customer service

Technical troubleshooting

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Giant Platinum – Kuala Lumpur, Kuala Lumpur

Requirements

• Good communication skills in English and Bahasa Malaysia; Mandarin or Chinese dialects will be an added advantage.
• Friendly, patient, responsible, and able to communicate clearly with customers.
• Comfortable handling basic technical troubleshooting; training will be provided.

Responsibility

Dash Touch Solutions / DST POS is looking for a proactive and customer-focused Operations Executive to support our growing POS-system business. This role combines on-site operational support (approximately 30%) with customer service, coordination, and technical support (approximately 70%).

You will be an important point of contact for our customers—helping them get the most from their POS systems, resolving issues promptly, coordinating service requests, and ensuring every installation or support case is handled professionally.

Key Responsibilities

• Provide day-to-day customer support through phone calls, WhatsApp, email, and remote assistance.
• Handle customer enquiries, POS-system issues, service requests, and follow-ups in a timely manner.
• Record, track, and coordinate support tickets with the technical and operations teams.
• Conduct on-site visits for POS installation, basic setup, customer training, troubleshooting, servicing, and project support.
• Assist customers with POS hardware, printers, barcode scanners, payment devices, and related system components.
• Coordinate appointment schedules, service jobs, deliveries, installation activities, and customer handovers.
• Follow up with customers after installation or service to ensure issues are resolved and customer satisfaction is maintained.
• Prepare simple service reports, job updates, customer records, and internal operational documentation.
• Support the team in improving service processes and maintaining a high standard of customer experience.

Benefits

• Medical and Hospitalisation Leave
• Training Provided