Port Delivery Agent | Permanent

TUI; Penang; On-site; MYR 38,000 - 45,000; Full time

Job summary

A leading global travel agency is seeking a Port Delivery Agent in Penang, Malaysia. Responsibilities include operational management for cruise ship port calls, ensuring smooth execution of services, and maintaining high levels of customer satisfaction. Ideal candidates will possess excellent organizational and communication skills, and be willing to travel. A full manual driver’s license is required. Competitive salary and permanent contract offered.

Benefits

Competitive salary

Free access to training and learning resources

Involvement in charity initiatives

Qualifications

• Experience in planning and organizing.
• Excellent communication skills in English.
• Pro-active guest service mindset.

Responsibilities

• Prepare and secure suppliers and coaches for tours.
• Be present at the port to deliver services.
• Liaise with ships and operations teams.
• Invoicing and information management.
• Respond to inquiries within 24 hours.

Skills

Customer service

Organizational skills

Communication skills

Decision making

Flexibility

Tools

Microsoft Office

Job description

Join our Global TUI Intercruises Operations team in Malaysia (Penang) as a Port Delivery Agent, where you will be responsible for communicating booking updates with our suppliers and operational management of pre-agreed Cruise Ship port calls as required to ensure the smooth operation of shore excursion operations and the complete satisfaction of our cruise passengers.

Intercruises Shoreside & Port Services is a specialist business providing cruise ship handling services to cruise lines in destinations throughout the world. You will be assisting cruise lines and other clients in the provision of their daily operations.

If you have got the right to work in Malaysia and speak English, keep on reading!

About Our Offer

• A job at TUI offers more than your basic salary which already starts at MYR 38.400 gross per year.
• We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & language lessons.
• Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub.
• We offer a permanent contract, and you can level up your career with growth opportunities tailored to your unique skills and expertise.
  
  
  

About The Job

• Pre-operational preparations - securing the suppliers, coaches, Guides etc for the tours
• Being physically present at the port on the days of operation to deliver excellent customer and cruise line operational service. Early starts and demands work during some weekends.
• Liaise with ships and respective operations onboard teams to review, update and arrange all final details, according to pre-approved itineraries.
• Invoicing and costing. Information is promptly entered into the database
• To respond to all inquiries in a timely manner (within 24 hours)
• Invoicing – preparation and dissemination on a timely manner
• Verification of suppliers/vendors invoices, bills and payments
• Any other duties assigned to you from time to time either verbally or in writing by your supervisor
  
  
  

About You

• You have experience in planning and organizing and understand the need to provide exceptional customer service at all times
• Eager and willing to learn the demands of the job and ideally an interest in Cruise Operations
• You are a confident decision maker, even when working under pressure.
• Excellent communication skills, both verbal and written in English.
• You have a pro-active guest service mindset with a clear focus on quality and efficiency.
• Able to work in a flexible manner (including different work shifts) depending on cruise ship schedules will be required.
• Willing to travel for cruise operations in and out of Malaysia.
• You are open to learn, grow and drive your career while passionately delivering a great service to our guests and cruise clients.
• You are comfortable using Microsoft Office tools, including Outlook (email), Excel, Word, and PowerPoint.
• Full manual driver’s license is required for thisrole.
  
  
  

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.

The closing date for applications is the 11th of September 2025.

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