Assistant Manager, Major Alteration, Policy Servicing

Great Eastern; Kuala Lumpur; On-site; MYR 60,000 - 120,000; Full time

Job summary

Great Eastern Malaysia is seeking an experienced Assistant Manager, Major Alteration, Policy Servicing to join our customer-focused team in Kuala Lumpur.

You will handle policy enquiries and amendments, ensure compliance with company standards, and support disaster recovery and process improvements. Ideal candidates have a degree in relevant fields, FLMI/ACII or equivalent, 3–4 years in life insurance, and strong interpersonal and MS Office skills.

Qualifications

• Degree in Communication, Management, Business Administration or Insurance (minimum).
• FLMI or Diploma in MII or part ACII/AMII preferred.

Responsibilities

• Manage enquiries and amendments on policies.
• Ensure operations run smoothly and within turnaround times.
• Design client retention strategies and contribute to policy conservation.
• Investigate complaints and provide actionable solutions.
• Back up Front Line Customer Service and support Disaster Recovery activities.
• Synchronise policy processing with revised practices.

Skills

Interpersonal skills

Communication skills

MS Office

Education

Degree in Communication/Management/Business Administration or Insurance

FLMI or Diploma in MII/ACII/AMII

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

As a LIFE company, our customers are at the heart of all that we do. Being one of Asia’s leading insurer for over a century, we have built a long-lasting legacy of trust with our customers over many generations. At the foundation of this trust is Integrity, Initiative, and Involvement – from the way we treat every customer relationship with honesty and transparency, to our proactive approach of delivering the best possible solutions in both life and general insurance.

Integrity, Initiative, and Involvement is what guides us. It is what makes us do the right thing, take the lead, and choose ‘we’ over ‘me’. Our mission is to make life great for our customers because we understand what matters most to them, and we know how to help them protect it.

As a purpose-driven organisation committed to providing the best service and support to our policyholders, we are seeking an experienced professional to join our team as an Assistant Manager, Major Alteration, Policy Servicing. In this role, you are primarily responsible for managing enquiries and amendments on policies, ensuring that it is in line with the organisation’s vision and mission towards providing exceptional customer service.

The Role:

• Ensure smooth running of day-to-day operations
• Attending to enquiries from policyholders, branches, and agents relating to policy matters in a clear, accurate, and timely manner
• Design client retention strategies and efforts to conserve policies
• Investigate complaints and provide recommendations for solutions
• Review and streamline processes
• Act as back up for Front Line Customer Service team
• Support and actively participate in Disaster Recovery plan activities
• Synchronise policy processing practices according to implementation of revised practices
• Attend and monitor tasks within set turnaround time
• Other responsibilities entailed

The Person:

• Possess Degree in Communication, Management, Business Administration or Insurance
• Minimum requirement: FLMI or Diploma in MII or part ACII,AMII
• Has at least 3-4 years working experience in life insurance, preferably in Customer Service or Actuarial
• Strong interpersonal and communication skills
• Proficient in MS Office

Great Eastern Malaysia is committed to Equal Employment Opportunity, and all qualified applicants shall receive a fair and equal consideration for employment.