Assistant Manager, Customer & Agent Service Centre

Great Eastern; Klang City; On-site; MYR 56,000 - 89,000; Full time

Job summary

Great Eastern Life Malaysia in Klang seeks an Assistant Manager for the Customer & Agent Service Centre at the Klang Branch. You will front both agents and policyholders, delivering a one-stop service aligned with our vision and mission.

Requirements include a recognised degree, 1–2 years in customer service or life underwriting, strong English, and leadership. Multilingual ability is a plus. This is a permanent position based at the Klang Branch.

Qualifications

• Possess a recognised degree in any discipline, preferably in Management, Insurance, Business Studies, Administration or related fields, or ACS, ACII, AMII, AII or equivalent
• Has minimum 1–2 years working experience, preferably in Customer Service or Life Underwriting
• Good written and verbal skills (English)
• Ability to converse in other languages is an added advantage
• Good interpersonal and leadership skills

Responsibilities

• Provide one stop referral point for New Business Underwriting, Customer Service, Life & Health Claims
• Attend to enquiries of customers and agents and ensure expectations are being fulfilled
• Ensure compliance with Branch Operational Guide
• Meet deadline and service turnaround time set
• Understand new products, procedures and guidelines to be able to explain to customers
• Attend to enquiries and complaints and follow through for effective resolution
• Monitor claims approved by Head Office
• Process data-entry; prepare endorsements and check reports in an accurate and a timely manner
• Ensure timely despatch of reports and correspondence
• Assist and relief Executive whenever the need arises
• Liaise with customer service officer or personnel from Head Office for clarifications and/or any requirements
• Liaise with hospitals/clinics for medical reports required for claims
• Conserve policies through client retention efforts
• To be relief in Agency Service Centre, Finance and Customer Service Centre whenever needs arises
• Other responsibilities entailed

Skills

Customer service

Leadership

Communication

Multilingual

Education

Bachelor's degree or equivalent

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Discover the GREAT in your career.

As a LIFE company, our customers are at the heart of all that we do. Being one of Asia’s leading insurer for over a century, we have built a long-lasting legacy of trust with our customers over many generations. At the foundation of this trust is Integrity, Initiative, and Involvement – from the way we treat every customer relationship with honesty and transparency, to our proactive approach of delivering the best possible solutions in both life and general insurance.

Integrity, Initiative, and Involvement is what guides us. It is what makes us do the right thing, take the lead, and choose ‘we’ over ‘me’. Our mission is to make life great for our customers because we understand what matters most to them, and we know how to help them protect it.

As a purpose-driven organisation committed to providing the best service and support to our policyholders, we are seeking an experienced insurance professional to join our team as Assistant Manager, Customer & Agent Service Centre in our Klang Branch (Selangor). In this people-centric role, you will be fronting both agents and policyholders and provide a one-stop service solution that is in line with the organisation’s vision and mission towards delivering exceptional customer service.

The Role:

• Provide one stop referral point for New Business Underwriting, Customer Service, Life & Health Claims
• Attend to enquiries of customers and agents and ensure expectations are being fulfilled
• Ensure compliance with Branch Operational Guide
• Meet deadline and service turnaround time set
• Understand new products, procedures and guidelines to be able to explain to customers
• Attend to enquiries and complaints and follow through for effective resolution
• Monitor claims approved by Head Office
• Process data-entry; prepare endorsements and check reports in an accurate and a timely manner
• Ensure timely despatch of reports and correspondence
• Assist and relief Executive whenever the need arises
• Liaise with customer service officer or personnel from Head Office for clarifications and/or any requirements
• Liaise with hospitals/clinics for medical reports required for claims
• Conserve policies through client retention efforts
• To be relief in Agency Service Centre, Finance and Customer Service Centre whenever needs arises
• Other responsibilities entailed

Great Eastern Malaysia is committed to Equal Employment Opportunity, and all qualified applicants shall receive a fair and equal consideration for employment.

Entity: Great Eastern Life Malaysia

Employment Type: Permanent

The Person:

• Possess a recognised degree in any discipline, preferably in Management, Insurance, Business Studies, Administration or related fields, or ACS, ACII, AMII, AII or equivalent
• Has minimum 1-2 years working experience, preferably in Customer Service or Life Underwriting
• Good written and verbal skills (English)
• Ability to converse in other languages is an added advantage
• Good interpersonal and leadership skills