Group Insurance Operations Lead

Great Eastern; Kuala Lumpur; On-site; MYR 66,960 - 100,440; Full time

Job summary

Great Eastern in Malaysia's Kuala Lumpur is seeking a capable professional to support Group Insurance Operations as part of the Business Processing team. The role carries daily processing tasks, supervision, and opportunities to drive improvements while ensuring accuracy and compliance.

You will oversee policy issuance, premium computations, and client queries, mentor junior staff, and collaborate with cross-functional teams to enhance efficiency and service excellence in a regulated environment.

Qualifications

• Degree from recognized institutions
• Preferred at least 2 years relevant experience specializing in Group Insurance administration / business processing
• Good time management, good analytical skills, meticulous and pro‑activeness
• A person who is task and results oriented, and a good team player
• Mathematically inclined and with strong communication skills
• Highly proficient in Microsoft Excel. The job requires significant data sorting and manipulation
• Proficient in other Microsoft Office applications
• People motivator who can innovate the business unit
• Independent, able to perform under pressure and unsupervised
• High level of integrity, takes accountability of work and good attitude over teamwork
• Takes initiative to improve current state of things and adaptable to embrace new changes

Responsibilities

• Issuance of policy contracts and endorsements
• Issuance of policy adjustment, member movement
• Responsible for premiums computation and experience refund
• Ensure tax invoices/endorsement schedules/medical cards are issued timely
• Ensure the accuracy of records entries & proper documentation
• Liaise with direct clients/intermediaries on employee benefits related queries via phone calls or email
• Perform guidance to junior staff for service excellence
• Participate in departmental projects and initiatives, with User Acceptance Testing prior to deployment of changes in system
• Provide administrative support and perform ad-hoc tasks as assigned by Team Lead
• Take accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks
• Maintain awareness of industry trends on regulatory compliance, emerging threats and appropriate steps to mitigate the risks
• Highlight any potential concerns/risks and proactively shares best risk management practices
• Manage escalations and communications with policyholders and intermediaries and third party administrators
• Provide reviews and updates to SOP to incorporate changes from regulations and best practices
• Understand the workflow and to work with Section Head on identifying areas of improvement for operations efficiency

Skills

Group Insurance

Business Processing

Excel

Analytical skills

Time management

Communication skills

Team player

Integrity

Proactive

Independent

Education

Bachelor's degree

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Great Eastern in Malaysia's Kuala Lumpur is seeking a capable professional to support Group Insurance Operations as part of the Business Processing team. The role carries daily processing tasks, supervision, and opportunities to drive improvements while ensuring accuracy and compliance.

You will oversee policy issuance, premium computations, and client queries, mentor junior staff, and collaborate with cross-functional teams to enhance efficiency and service excellence in a regulated environment.