Policy Services Pro – Impact, Compliance & Growth

AIA (Vietnam) Life Insurance; Putrajaya; On-site; MYR 42,000 - 60,000; Full time

Job summary

AIA (Vietnam) Life Insurance in Malaysia invites you to build a career focused on servicing policies with accuracy and compliance.

In this role you will process authorized policy servicing transactions, handle policy change requests, ensure regulatory compliance, meet productivity and quality targets, and support ongoing development to expand authority and skills. Join us to help customers enjoy Healthier, Longer, Better Lives and grow within a collaborative team.

Responsibilities

• Process authorized policy servicing related transactions within the required benchmarks under POS.
• Process all policy change requests received as per stipulated requirements.
• Ensure all policy transactions comply with company policies and regulatory requirements.
• Ensure meeting individual productivity target, quality target and Turn Around Time (TAT) target as per stipulated requirements.
• Ensure 100% on-time implementation of impact plans and participate / drive / contribute to team activities.
• Attend and obtain certification for development plans aimed at upgrading authority limits, enhancing skills, and fostering personal development.

Job description

AIA (Vietnam) Life Insurance in Malaysia invites you to build a career focused on servicing policies with accuracy and compliance.

In this role you will process authorized policy servicing transactions, handle policy change requests, ensure regulatory compliance, meet productivity and quality targets, and support ongoing development to expand authority and skills. Join us to help customers enjoy Healthier, Longer, Better Lives and grow within a collaborative team.