Member Experience & Operations Analyst

AIA Hong Kong and Macau; Kuala Lumpur; On-site; MYR 45,000 - 65,000; Full time

Job summary

AIA Hong Kong and Macau is seeking an Analyst in Kuala Lumpur to support the administration of Group and Voluntary Solutions products. This role involves accurate processing of new business, renewals, and policy servicing while ensuring compliance and data integrity.

The ideal candidate will have at least 2 years of experience in operations, strong analytical skills, and proficiency in Microsoft Excel. Join us in helping customers live Healthier, Longer, Better Lives.

Qualifications

• Minimum 2 years of working experience in operations, insurance, or financial services.
• Proficient in Microsoft Excel and Word (intermediate level).
• Good knowledge of Group insurance and Voluntary Schemes is an added advantage.

Responsibilities

• Support administration of Group and Voluntary Solutions products.
• Process New Business, Renewals, and Policy Servicing.
• Respond to internal and external enquiries within service standards.

Skills

Attention to detail

Analytical skills

Microsoft Excel

Microsoft Word

Education

Diploma or Bachelor's Degree in any discipline

Job description

AIA Hong Kong and Macau is seeking an Analyst in Kuala Lumpur to support the administration of Group and Voluntary Solutions products. This role involves accurate processing of new business, renewals, and policy servicing while ensuring compliance and data integrity.

The ideal candidate will have at least 2 years of experience in operations, strong analytical skills, and proficiency in Microsoft Excel. Join us in helping customers live Healthier, Longer, Better Lives.