Member Experience & Data Operations Analyst

AIA Hong Kong and Macau; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

AIA Hong Kong and Macau is seeking an Analyst in Kuala Lumpur to support the administration of Group and Voluntary Solutions. Responsibilities include processing policies, responding to stakeholder inquiries, and maintaining data integrity.

The ideal candidate will have at least 2 years of experience in operations or insurance and possess strong analytical and attention-to-detail skills. This full-time role offers opportunities for career growth within a supportive environment.

Qualifications

• Minimum 2 years of working experience in operations, insurance, or financial services.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Good knowledge of Group insurance and Voluntary Schemes is an added advantage.

Responsibilities

• Process new business, renewals, and policy servicing for Group and Voluntary Solutions products.
• Respond to internal and external enquiries via defined service standards.
• Participate in ad hoc initiatives or special projects as assigned.

Skills

Attention to detail

Analytical skills

Proficient in Microsoft Excel

Proficient in Microsoft Word

Education

Diploma or Bachelor’s Degree in any discipline

Job description

AIA Hong Kong and Macau is seeking an Analyst in Kuala Lumpur to support the administration of Group and Voluntary Solutions. Responsibilities include processing policies, responding to stakeholder inquiries, and maintaining data integrity.

The ideal candidate will have at least 2 years of experience in operations or insurance and possess strong analytical and attention-to-detail skills. This full-time role offers opportunities for career growth within a supportive environment.