Policy Operations & Enrollment Associate

AIA; Putrajaya; On-site; MYR 42,000 - 62,000; Full time

Job summary

AIA Malaysia is seeking a detail-oriented professional to process new business, renewals, and policy changes for group policies. You will manage member enrolment, terminations, and changes with quality checks, and coordinate email communications with the HK processing team.

The role emphasizes maintaining quality, productivity, turnaround times, and attendance benchmarks while contributing to process improvements and controls.

Qualifications

• Experience handling insurance policy enrolment/renewals
• Ability to perform accuracy checks and quality control
• Good written and verbal communication in a corporate setting

Responsibilities

• Process member enrolment for all customized policies.
• Handle enrolment, termination and changes with quality checking.
• Manage email correspondence between HK processing team and clients within stipulated timeline.
• Ensure meeting personal quality, productivity, turnaround time, and attendance benchmark.
• Assist in reviewing necessary documents and procedures to enhance controls and efficiency.

Skills

Enrolment processing

Policy changes

Email correspondence

Quality monitoring

Job description

AIA Malaysia is seeking a detail-oriented professional to process new business, renewals, and policy changes for group policies. You will manage member enrolment, terminations, and changes with quality checks, and coordinate email communications with the HK processing team.

The role emphasizes maintaining quality, productivity, turnaround times, and attendance benchmarks while contributing to process improvements and controls.