Policy Process Transformation Lead

EPF Malaysia; Petaling Jaya; Presencial; MYR 120.000 - 180.000; Jornada completa

Descripción de la vacante

EPF Malaysia is seeking a results-driven professional to lead process improvement initiatives within the Policy Advisory and Enhancement Section of the Transaction Management Department. You will drive end-to-end process optimisation, ensure regulatory alignment, and collaborate with business and technology teams to enhance service quality and customer experience.

The role requires 7–10 years of experience in transformation, a strong Lean Six Sigma background, and the ability to manage

Formación

• Pass in Bahasa Melayu, including the oral test, at SPM level or an equivalent qualification recognised by the Government.
• Bachelor’s Degree with Honours in Business Administration, Management, Engineering, IT, Information Systems, Data Analytics or related field from recognised institution.
• Professional certification in Lean Six Sigma, Project Management (PMP/PRINCE2), or Design Thinking is an added advantage.
• Minimum of 7–10 years of relevant working experience in process improvement, operational excellence, or business transformation.
• Experience in large organisations or regulated industries is preferred.
• Experience in financial services or public sector organisations is an advantage.

Responsabilidades

• Analyse existing end-to-end operational processes to identify gaps, inefficiencies, risks, and improvement opportunities.
• Lead and implement process optimisation, simplification, and standardisation initiatives across Transaction Management functions.
• Apply methodologies such as Lean, Six Sigma, Design Thinking, and process mapping to develop sustainable solutions.
• Drive continuous improvement initiatives focused on productivity, turnaround time, quality, and cost efficiency.
• Manage process improvement projects from proposal through implementation and post-implementation review.
• Develop project plans, timelines, milestones, risk assessments, and mitigation strategies.
• Monitor project progress and report outcomes and benefits to management.
• Act as process owner or key sponsor for strategic improvement initiatives.
• Work closely with internal stakeholders across TM sections and related departments.
• Serve as a liaison between business operations and technology teams for automation and digitalisation initiatives.
• Facilitate workshops and engagement sessions to ensure stakeholder alignment and buy-in.
• Ensure all improvement initiatives comply with EPF policies, regulatory requirements, and internal controls.
• Support quality management initiatives and promote a zero-defect mindset.
• Develop and maintain process documentation, SOPs, and work instructions.
• Guide and supervise officers and executives involved in process improvement initiatives.
• Foster a collaborative, results-driven, and problem-solving work culture.
• Support team capability building, knowledge transfer, and performance management.

Conocimientos

Process improvement

Lean Six Sigma

Project management

Stakeholder management

Data analytics

Power BI

Excel

Educación

Bachelor’s Degree in Business Admin/Management/Engineering/IT/IS/Data Analytics

Herramientas

Power BI

Excel

MS Office

Descripción del empleo

EPF Malaysia is seeking a results-driven professional to lead process improvement initiatives within the Policy Advisory and Enhancement Section of the Transaction Management Department. You will drive end-to-end process optimisation, ensure regulatory alignment, and collaborate with business and technology teams to enhance service quality and customer experience.

The role requires 7–10 years of experience in transformation, a strong Lean Six Sigma background, and the ability to manage