Insurance Transformation Lead: Process & TOM

Ernst & Young Advisory Services Sdn Bhd; Kuala Lumpur; On-site; MYR 210,000 - 320,000; Full time

Job summary

Ernst & Young Advisory Services Sdn Bhd in Malaysia seeks a Manager/Senior Manager to lead end-to-end digital transformation programs for insurance clients. You will advise executives on operating model improvements, design TOMs, and oversee multi-functional transformation work streams from inception to delivery.

The role requires 6–10 years in management consulting and insurance transformation, with a track record of stakeholder engagement and complex program delivery.

Qualifications

• Bachelor's degree in Business, Finance, Insurance, Information Systems, Engineering, or related discipline.
• Minimum 6–10 years of experience in Management Consulting, Insurance Transformation, and Digital Transformation.
• Experience in a consulting firm (Big 4 preferred) and/or insurance transformation function.
• Strong understanding of insurance value chains across Life Insurance, General Insurance, Takaful, Bancassurance.
• Hands-on transformation experience: Business Process Re-engineering, Customer Experience Transformation, Claims Transformation, Distribution Transformation, Shared Services & Operational Excellence, Core Insurance System Transformation.
• Experience developing business requirements, process maps, operating models, business cases, and transformation roadmaps.
• Proven experience managing stakeholders across business and technology; leading workstreams on medium-to-large programs.

Responsibilities

• Lead end-to-end consulting engagements focused on business transformation, process optimization, and digital transformation within the insurance sector.
• Advise executives and business leaders on transformation strategies, operating model improvements, and future-state capabilities.
• Conduct current-state assessments and identify opportunities to improve operational efficiency, customer experience, and business performance.
• Design Target Operating Models (TOM), business process frameworks, and transformation roadmaps.
• Lead business process re-engineering initiatives across underwriting, claims, policy servicing, distribution, customer management, and back-office operations.
• Facilitate stakeholder workshops to define business vision, strategic objectives, requirements, and transformation priorities.
• Support clients in core system modernization and enterprise-wide transformation programs.
• Develop business cases, operating model recommendations, and strategic transformation proposals.
• Manage project delivery, stakeholder expectations, risks, budgets, and timelines.
• Lead client presentations and executive steering committee discussions.
• Contribute to business development activities, proposal responses, and pursuit opportunities.
• Coach and mentor consultants and senior consultants while supporting practice growth initiatives.

Skills

Consulting mindset

Transformation leadership

Stakeholder engagement

BPR expertise

Operating model design

Workshop facilitation

Program management

Communication skills

Problem solving

Cross-functional leadership

Education

Bachelor's degree

Tools

Duck Creek

Fadata

LifeAsia

eBaoTech

Job description

Ernst & Young Advisory Services Sdn Bhd in Malaysia seeks a Manager/Senior Manager to lead end-to-end digital transformation programs for insurance clients. You will advise executives on operating model improvements, design TOMs, and oversee multi-functional transformation work streams from inception to delivery.

The role requires 6–10 years in management consulting and insurance transformation, with a track record of stakeholder engagement and complex program delivery.