Operations Team Lead | Process & Performance Champion

PSA International; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

PSA BDP is seeking a dedicated operations supervisor in Kuala Lumpur to set up internal processes for efficient execution of EPIcenter operations. You will coordinate across PSA BDP offices and lead a team to meet standard workflows and policies.

You will train and coach team members, promote a quality mindset, review procedures for improvements, ensure ongoing adherence to the Management System and legislative requirements, and maintain clear instructions and effective workflow monitoring.

Responsibilities

• Set-up of internal process for effective execution of the operation processes within EPIcenter.
• Co-ordination with the various functions within EPIcenter and PSA BDP offices.
• To lead, motivate and supervise the Team.
• To ensure the performance of the Team work as per EPIcenter standard working process, rules and policy.
• Provide training and coaching for team members and impart the quality mindset among team members.
• Constantly review processes and procedures and initiate appropriate process improvements to enhance better team performance.
• Is responsible for ensuring the continuous improvement of PSA BDP’s Management System and that the Standards are followed and enforced.
• Ensure compliance to legislative requirements are met or exceeded
• Has a ability to persuade, convince or influence team members to change their viewpoint or accept a desired cause of action when necessary
• Ensure all new requirements updated into Standard Operating Procedures (SOP) accordingly
• Communicate clear instruction to the team members
• Maintains work flow by monitoring steps of the process is compliance with SOP through QC Log, GNC report, KPI report, volume summary, leave balance and upload to BDPSmart.com.

Job description

PSA BDP is seeking a dedicated operations supervisor in Kuala Lumpur to set up internal processes for efficient execution of EPIcenter operations. You will coordinate across PSA BDP offices and lead a team to meet standard workflows and policies.

You will train and coach team members, promote a quality mindset, review procedures for improvements, ensure ongoing adherence to the Management System and legislative requirements, and maintain clear instructions and effective workflow monitoring.