Policy & SOP Optimization Specialist

Mister Mobile; Malaysia; On-site; MYR 48,000 - 72,000; Full time

Job summary

Mister Mobile in Malaysia seeks a Business Process & Policy Specialist to strengthen internal policies, SOPs, and operational processes. You will review how work is carried out across departments, identify gaps, and translate requirements into practical policies, SOPs, workflows, and controls.

The role monitors compliance and drives process improvements to support scalable growth across the organisation. You will collaborate with Operations, Finance, HR, IT, and more.

Qualifications

• Diploma or degree in business or operations with relevant field.
• 2–4 years of experience in policy, SOP documentation, process improvement, or internal controls.
• Ability to translate operational processes into clear written procedures.
• Strong written and verbal communication with attention to detail.

Responsibilities

• Draft, review, update, and maintain company policies and SOPs.
• Work with department stakeholders to convert practices into structured procedures.
• Identify gaps, map workflows, and recommend practical improvements.
• Monitor compliance, document findings, and track corrective actions.
• Coordinate policy changes across departments and ensure understanding.

Skills

Process improvement

Documentation

Cross-functional collaboration

Analytical thinking

Communication skills

Education

Diploma or Degree in Business Administration, Business Management, Operations, Quality Management, or a related field

Tools

Microsoft Office

Google Workspace

Workflow mapping tools

Job description

Mister Mobile in Malaysia seeks a Business Process & Policy Specialist to strengthen internal policies, SOPs, and operational processes. You will review how work is carried out across departments, identify gaps, and translate requirements into practical policies, SOPs, workflows, and controls.

The role monitors compliance and drives process improvements to support scalable growth across the organisation. You will collaborate with Operations, Finance, HR, IT, and more.