Operations Team Lead: Process Improvement & Coaching

BDP International; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

PSA BDP, a PSA Group member, invites applications for an experienced Operations Team Lead position in Kuala Lumpur. The role focuses on leading, developing, and coordinating a multi-function team within EPIcenter and PSA BDP offices, aligning with SOPs and policies.

You will mentor staff, drive process improvements, ensure compliance with legislative and internal standards, and uphold quality management systems while maintaining clear communication across teams.

Qualifications

• Bachelor's degree required.
• Experienced (Non-Manager) level.
• Operations background preferred.

Responsibilities

• Coordinate with functions within EPIcenter and PSA BDP offices.
• Lead, motivate and supervise the Team.
• Ensure team performance per SOP and policies.
• Provide training and coaching to team members.
• Review processes and implement improvements to enhance team performance.
• Support continuous improvement of PSA BDP’s Management System and ensure Standards are followed.
• Ensure compliance to legislative requirements.
• Communicate clear instructions to team members.
• Maintain workflow by monitoring process steps with SOP, QC Log, KPI reports and related documents.

Skills

Team leadership

Coaching

Process improvement

Education

Bachelor's Degree

Job description

PSA BDP, a PSA Group member, invites applications for an experienced Operations Team Lead position in Kuala Lumpur. The role focuses on leading, developing, and coordinating a multi-function team within EPIcenter and PSA BDP offices, aligning with SOPs and policies.

You will mentor staff, drive process improvements, ensure compliance with legislative and internal standards, and uphold quality management systems while maintaining clear communication across teams.