Associate - Insurance Policy Member Maintenance (HK Region)

AIA; Putrajaya; On-site; MYR 42,000 - 62,000; Full time

Job summary

AIA Malaysia is seeking a detail-oriented professional to process new business, renewals, and policy changes for group policies. You will manage member enrolment, terminations, and changes with quality checks, and coordinate email communications with the HK processing team.

The role emphasizes maintaining quality, productivity, turnaround times, and attendance benchmarks while contributing to process improvements and controls.

Qualifications

• Experience handling insurance policy enrolment/renewals
• Ability to perform accuracy checks and quality control
• Good written and verbal communication in a corporate setting

Responsibilities

• Process member enrolment for all customized policies.
• Handle enrolment, termination and changes with quality checking.
• Manage email correspondence between HK processing team and clients within stipulated timeline.
• Ensure meeting personal quality, productivity, turnaround time, and attendance benchmark.
• Assist in reviewing necessary documents and procedures to enhance controls and efficiency.

Skills

Enrolment processing

Policy changes

Email correspondence

Quality monitoring

Job description

Build a healthier and more sustainable future for everyone.

At AIA, your skills, perspective and ideas can contribute to our Purpose of helping millions of people live Healthier, Longer, Better Lives. Across our diverse markets, you will take on meaningful challenges, collaborate with talented colleagues and help turn ideas into positive outcomes for our customers and communities.

Join us to shape what comes next, grow through new experiences and extend your impact across Asia.

About the Role

Process new business, renewals, and change request from group policy holder as per stipulated benchmark and requirements.

1) Core Responsibilities

• To process member enrolment for all customized policies.
• This includes member enrolment, termination and change with quality checking.
• To handle email correspondence between HK processing team and client within stipulated timeline to maintain client management.
• Ensure meeting personal quality, productivity, turnaround time, and attendance benchmark.
• Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and/or other requirements.

2) Administrative Procedure Review

• Assist in reviewing necessary documents and review procedures to enhance controls and efficiency
• On-time identification of errors, delays or any other problems, with subsequent diagnosis & resolution via corrective and preventive measures
• Work as a module owner and lead projects where necessary.

3) Other ad hoc task

• Perform other responsibilities and duties periodically assigned by supervisor in order to meet business requirements.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.