Plastics Manufacturing Customer Relations Specialist

AGENSI PEKERJAAN TRUST RECRUIT SDN. BHD.; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

AGENSI PEKERJAAN TRUST RECRUIT SDN. BHD. seeks a Manufacturing Customer Relation professional in the plastics sector to manage orders, credit checks, and SAP-driven processes.

You will coordinate with sales teams to optimize order handling and ensure timely delivery while maintaining documentation and customer communication. Requirements include 3–5 years in a similar role, strong MS Office and SAP knowledge, and fluency in English plus local language.

Qualifications

• 3–5 years in a similar position.
• Language skills: good English and local language.
• Completed commercial apprenticeship or Bachelor degree.

Responsibilities

• Creation of orders and activation of confirmations/ OA awareness.
• Assess customer creditworthiness for open orders/invoices exceeding credit limit.
• Upload customer's purchase order to SAP (attachment).
• Monitor and adapt open orders: scheduling agreements, consignment stocks.
• Billing and credit note handling and pro-forma invoices where applicable.
• Initiate service and transport complaints via SAP and gather information.
• Close collaboration with Area Sales Manager and ISR/Account Manager.

Skills

Communication

Customer service

Time management

Education

Bachelor degree

Commercial apprenticeship

Tools

MS Office

SAP

Job description

AGENSI PEKERJAAN TRUST RECRUIT SDN. BHD. seeks a Manufacturing Customer Relation professional in the plastics sector to manage orders, credit checks, and SAP-driven processes.

You will coordinate with sales teams to optimize order handling and ensure timely delivery while maintaining documentation and customer communication. Requirements include 3–5 years in a similar role, strong MS Office and SAP knowledge, and fluency in English plus local language.