Perak Area Manager – Retail Ops & Performance Leader

MR DIY Malaysia; Taiping; Presencial; MYR 80.000 - 120.000; Jornada completa

Descripción de la vacante

MR DIY Malaysia is looking for a seasoned Retail Operations Manager to oversee multiple stores and drive sales, profitability, and customer service excellence. You will lead store teams, monitor KPIs, manage budgets, and ensure compliance with SOPs, safety, and regulatory standards.

You will develop strategies to improve efficiency, inventory control, and loss prevention while coordinating marketing initiatives and reporting performance to Management. Travel within the zone is required.

Formación

• Minimum 5 years of experience in retail operations, preferably in a multi-store environment.
• Strong leadership skills with the ability to manage store teams and drive operational performance.
• Strong knowledge of retail operations, SOP implementation, and compliance standards.
• Proven experience in driving sales performance, productivity, and cost efficiency.
• Strong analytical and problem-solving skills with the ability to identify gaps and implement improvements.

Responsabilidades

• Manage and oversee the performance of assigned stores to achieve sales, profitability, and customer service targets.
• Monitor and analyse store performance, KPIs, manpower productivity, payroll budgets, and operating expenses to identify improvement opportunities.
• Conduct regular store visits to ensure compliance with SOPs, safety, visual merchandising, cleanliness, and regulations.
• Lead, coach, and develop Branch Managers to improve store performance.
• Develop and implement strategies to enhance operational efficiency, sales performance, and loss prevention.
• Prepare and present performance reports to Management with recommendations.

Conocimientos

Leadership

Retail Operations

SOP Compliance

Analytical Skills

Stakeholder Management

Business Acumen

Educación

Bachelor's Degree in Business/Operations/RRetail Management

Descripción del empleo

MR DIY Malaysia is looking for a seasoned Retail Operations Manager to oversee multiple stores and drive sales, profitability, and customer service excellence. You will lead store teams, monitor KPIs, manage budgets, and ensure compliance with SOPs, safety, and regulatory standards.

You will develop strategies to improve efficiency, inventory control, and loss prevention while coordinating marketing initiatives and reporting performance to Management. Travel within the zone is required.