Area Manager, Multi-Store Operations & Growth

MR DIY Malaysia; Sarawak; On-site; MYR 90,000 - 150,000; Full time

Job summary

MR DIY Malaysia in Sarawak is seeking a results-driven Retail Operations Manager to oversee multiple stores, drive sales growth, profitability, and service quality across the region.

You will monitor KPIs, lead store teams, ensure SOP compliance, optimize inventory, and coordinate marketing initiatives. The role requires travel within the zone and a focus on operational excellence and loss prevention.

Qualifications

• Bachelor's degree in a related field.
• Minimum 5 years in retail operations.
• Strong leadership and communication skills.
• Experience with KPI analysis and cost efficiency.
• Willing to travel within the assigned zone.

Responsibilities

• Manage and oversee the performance of assigned stores to achieve sales, profitability, and customer service targets.
• Monitor store performance, KPIs, manpower productivity, payroll budgets, and operating expenses.
• Conduct store visits to ensure SOPs, standards, safety, visual merchandising, and compliance.
• Lead, coach, and develop Branch Managers to improve performance.
• Develop and implement strategies to enhance efficiency, sales, and loss prevention.
• Identify gaps and implement improvement plans to boost productivity and profitability.
• Ensure execution of marketing strategies and company initiatives across stores.
• Monitor inventory, stock levels, and shrinkage to prevent over/understocking.
• Collaborate with departments to plan and monitor improvement projects.
• Prepare and present performance reports and recommendations to Management.
• Ensure compliance with policies, regulations, licenses, and standards.

Skills

Leadership

Analytical thinking

Communication

Stakeholder management

Education

Bachelor's degree in Business/Retail

Job description

MR DIY Malaysia in Sarawak is seeking a results-driven Retail Operations Manager to oversee multiple stores, drive sales growth, profitability, and service quality across the region.

You will monitor KPIs, lead store teams, ensure SOP compliance, optimize inventory, and coordinate marketing initiatives. The role requires travel within the zone and a focus on operational excellence and loss prevention.