Area Manager - Pahang

MR DIY TRADING SDN BHD; Pahang; Sur place; MYR 90 000 - 120 000; Plein temps

Résumé du poste

MR DIY TRADING SDN BHD is seeking an experienced Store Operations Manager to oversee multiple stores, drive sales, profitability, and customer service targets while ensuring SOPs and safety standards are met across the zone. You will lead and coach Branch Managers, analyse performance data, develop improvement plans, and coordinate marketing initiatives.

Travel within the assigned zone is required. The role requires a Bachelor's degree in business or related field and at least five years in

Qualifications

• Bachelor's degree or higher in a related field.
• Minimum 5 years of experience in retail operations, preferably multi-store.
• Strong leadership and people-management skills.
• Knowledge of SOPs, compliance, and store operations.
• Proven ability to drive sales, productivity and cost-efficiency.
• Excellent analytical, communication, and stakeholder-management abilities.

Responsabilités

• Manage and oversee the performance of assigned stores to achieve sales, profitability, and customer service targets.
• Monitor store performance, KPIs, payroll budgets, and expenses to identify improvements and drive results.
• Conduct regular store visits to ensure compliance with SOPs, safety, cleanliness and service quality.
• Lead and coach Branch Managers to improve store performance and operational excellence.
• Develop and implement strategies to enhance efficiency, sales, loss prevention, and customer service.
• Identify gaps and risks, implement action plans to improve productivity and profitability.
• Ensure execution of marketing campaigns and company initiatives across stores.
• Monitor inventory, stock levels, shrinkage, and stock availability to avoid shortages or overstocking.
• Analyze market trends and competitor activity to identify opportunities and drive improvements.
• Collaborate with departments to plan and monitor operational projects and business improvements.
• Prepare and present performance reports with insights and recommendations to Management.
• Ensure compliance with company policies, local regulations, licenses, and operational standards.
• Perform any other duties assigned by Management.

Connaissances

Leadership

Retail Operations

Analytical Thinking

Communication

Stakeholder Management

Problem Solving

Time Management

Willingness to Travel

Formation

Bachelor's Degree in Business Administration, Business Management, Retail Management, Marketing, Operations Management, or related field

Description du poste

Key Responsibilities:

• Manage and oversee the performance of assigned stores to achieve sales, profitability, operational efficiency, and customer service targets.
• Monitor and analyse store performance, sales trends, Key Performance Indicators (KPIs), manpower productivity, payroll budgets, and operating expenses to identify improvement opportunities and drive business performance.
• Conduct regular store visits to ensure compliance with company policies, Standard Operating Procedures (SOPs), operational standards, safety requirements, visual merchandising, cleanliness, service quality, and statutory regulations.
• Lead, coach, and develop Branch Managers by providing leadership, guidance, and direction to improve store performance and operational excellence.
• Develop and implement strategies and process improvements to enhance operational efficiency, sales performance, customer service, store security, and loss prevention.
• Identify operational gaps, business risks, and underperforming stores, and implement action plans to improve operational efficiency, productivity, profitability, and overall store performance.
• Ensure effective execution of marketing strategies, promotional campaigns, company initiatives, and operational projects across assigned stores.
• Monitor inventory management, stock availability, and loss prevention practices to maintain optimum stock levels, minimize shrinkage, and prevent overstocking or understocking.
• Monitor competitor activities, market trends, product and customer demand to identify business opportunities and support operational improvements.
• Collaborate with relevant departments to plan, implement, and monitor operational projects and business improvement initiatives.
• Prepare and present performance reports, including operational incidents, sales performance, high-loss areas, business updates, and recommendations to Management.
• Ensure all assigned stores comply with company policies, local authority regulations, statutory requirements, business licenses, control item licenses, permits, and other operational standards.
• Perform any other duties and responsibilities as assigned by Management from time to time.

Requirements:

• Bachelor's Degree in Business Administration, Business Management, Retail Management, Marketing, Operations Management, or related field.
• Minimum 5 years of experience in retail operations, preferably in a multi-store environment.
• Strong leadership skills with the ability to manage store teams and drive operational performance.
• Strong knowledge of retail operations, SOP implementation, and compliance standards.
• Proven experience in driving sales performance, productivity, and cost efficiency.
• Strong analytical and problem-solving skills with the ability to identify gaps and implement improvements.
• Good communication and stakeholder management skills.
• Able to manage multiple priorities and work independently in a fast-paced environment.
• Willing to travel within the assigned zone.
• Proficient in analysing sales reports, KPIs, and operational data.