Area Manager - Perak

MR DIY TRADING SDN BHD; Taiping; On-site; MYR 70,000 - 110,000; Full time

Job summary

MR DIY TRADING SDN BHD is seeking a capable Retail Operations Leader to oversee a cluster of stores in Malaysia. You will manage performance, develop Branch Managers, ensure SOP compliance, and drive sales and efficiency across the network.

You will analyze KPIs, manage budgets, and coordinate with departments on initiatives, while maintaining high standards of customer service and safety at all times.

Qualifications

• Bachelor's degree required in relevant field.
• Minimum 5 years of experience in retail operations, preferably multi-store.
• Strong leadership to manage store teams and drive performance.
• Solid knowledge of SOPs, compliance, and operational standards.
• Proven ability to improve sales, productivity, and cost efficiency.
• Excellent communication and stakeholder management skills.

Responsibilities

• Oversee the performance of assigned stores to meet sales, profitability, and customer service targets.
• Monitor store KPIs, payroll budgets, expenses, and trends to identify improvement opportunities.
• Conduct regular store visits to ensure SOPs, safety, merchandising, and service quality.
• Lead and develop Branch Managers with clear guidance and direction.
• Implement strategies to enhance efficiency, security, and loss prevention.
• Identify underperforming stores and execute improvement action plans.
• Ensure timely execution of marketing campaigns and company initiatives.
• Monitor inventory, stock levels, and shrinkage to prevent over/understocking.
• Collaborate with departments on projects and business improvements.
• Prepare performance reports and recommendations for Management.

Skills

Leadership

Retail ops

Data analysis

Communication

Travel readiness

Education

Bachelor's Degree in Business Administration

Job description

Key Responsibilities:

• Manage and oversee the performance of assigned stores to achieve sales, profitability, operational efficiency, and customer service targets.
• Monitor and analyse store performance, sales trends, Key Performance Indicators (KPIs), manpower productivity, payroll budgets, and operating expenses to identify improvement opportunities and drive business performance.
• Conduct regular store visits to ensure compliance with company policies, Standard Operating Procedures (SOPs), operational standards, safety requirements, visual merchandising, cleanliness, service quality, and statutory regulations.
• Lead, coach, and develop Branch Managers by providing leadership, guidance, and direction to improve store performance and operational excellence.
• Develop and implement strategies and process improvements to enhance operational efficiency, sales performance, customer service, store security, and loss prevention.
• Identify operational gaps, business risks, and underperforming stores, and implement action plans to improve operational efficiency, productivity, profitability, and overall store performance.
• Ensure effective execution of marketing strategies, promotional campaigns, company initiatives, and operational projects across assigned stores.
• Monitor inventory management, stock availability, and loss prevention practices to maintain optimum stock levels, minimize shrinkage, and prevent overstocking or understocking.
• Monitor competitor activities, market trends, product and customer demand to identify business opportunities and support operational improvements.
• Collaborate with relevant departments to plan, implement, and monitor operational projects and business improvement initiatives.
• Prepare and present performance reports, including operational incidents, sales performance, high-loss areas, business updates, and recommendations to Management.
• Ensure all assigned stores comply with company policies, local authority regulations, statutory requirements, business licenses, control item licenses, permits, and other operational standards.
• Perform any other duties and responsibilities as assigned by Management from time to time.

Requirements:

• Bachelor's Degree in Business Administration, Business Management, Retail Management, Marketing, Operations Management, or related field.
• Minimum 5 years of experience in retail operations, preferably in a multi-store environment.
• Strong leadership skills with the ability to manage store teams and drive operational performance.
• Strong knowledge of retail operations, SOP implementation, and compliance standards.
• Proven experience in driving sales performance, productivity, and cost efficiency.
• Strong analytical and problem-solving skills with the ability to identify gaps and implement improvements.
• Good communication and stakeholder management skills.
• Able to manage multiple priorities and work independently in a fast-paced environment.
• Willing to travel within the assigned zone.
• Proficient in analysing sales reports, KPIs, and operational data.