Regional Retail Operations Leader

MR DIY Malaysia; Johor Bahru; Sur place; MYR 67 000 - 112 000; Plein temps

Résumé du poste

MR DIY Malaysia is seeking a seasoned Store Operations Manager to lead assigned stores across the Johor Bahru region. You will oversee performance, implement SOPs, drive sales, and ensure high customer service standards.

You will travel within the zone to coach Branch Managers, monitor KPIs, and optimize profitability and efficiency. The ideal candidate holds a Bachelor’s degree in a related field and has at least 5 years in multi-store retail operations, with strong leadership, analytical, and

Qualifications

• Bachelor's degree in business, retail or related field.
• Minimum 5 years of experience in multi-store retail operations.
• Strong leadership, communication and analytical skills.
• Willingness to travel within the assigned zone.

Responsabilités

• Manage and oversee performance of assigned stores to achieve sales, profitability, and customer service targets.
• Monitor and analyse store performance, KPIs, payroll budgets, and expenses to identify improvement opportunities.
• Conduct regular store visits to ensure SOPs, standards, safety, and visual merchandising.
• Lead, coach, and develop Branch Managers to improve store performance.
• Develop and implement strategies to enhance efficiency, sales, and loss prevention.
• Identify operational gaps and risks, and implement action plans for improvement.
• Ensure execution of marketing strategies and company initiatives across stores.
• Monitor inventory, stock levels, and loss prevention to minimize shrinkage.
• Track competitor activities and market trends to identify opportunities.
• Collaborate with departments to plan and monitor projects and improvements.
• Prepare and present performance reports and recommendations to Management.
• Ensure compliance with policies, local regulations, licenses, and standards.
• Perform other duties as assigned.

Connaissances

Leadership

Retail operations

Analytical skills

Communication

Problem solving

Stakeholder management

Travel readiness

Formation

Bachelor's degree in business/retail/operations

Description du poste

MR DIY Malaysia is seeking a seasoned Store Operations Manager to lead assigned stores across the Johor Bahru region. You will oversee performance, implement SOPs, drive sales, and ensure high customer service standards.

You will travel within the zone to coach Branch Managers, monitor KPIs, and optimize profitability and efficiency. The ideal candidate holds a Bachelor’s degree in a related field and has at least 5 years in multi-store retail operations, with strong leadership, analytical, and