Pahang Area Manager: Growth, Ops & Leadership

MR DIY TRADING SDN BHD; Pahang; On-site; MYR 90,000 - 120,000; Full time

Job summary

MR DIY TRADING SDN BHD is seeking an experienced Store Operations Manager to oversee multiple stores, drive sales, profitability, and customer service targets while ensuring SOPs and safety standards are met across the zone. You will lead and coach Branch Managers, analyse performance data, develop improvement plans, and coordinate marketing initiatives.

Travel within the assigned zone is required. The role requires a Bachelor's degree in business or related field and at least five years in

Qualifications

• Bachelor's degree or higher in a related field.
• Minimum 5 years of experience in retail operations, preferably multi-store.
• Strong leadership and people-management skills.
• Knowledge of SOPs, compliance, and store operations.
• Proven ability to drive sales, productivity and cost-efficiency.
• Excellent analytical, communication, and stakeholder-management abilities.

Responsibilities

• Manage and oversee the performance of assigned stores to achieve sales, profitability, and customer service targets.
• Monitor store performance, KPIs, payroll budgets, and expenses to identify improvements and drive results.
• Conduct regular store visits to ensure compliance with SOPs, safety, cleanliness and service quality.
• Lead and coach Branch Managers to improve store performance and operational excellence.
• Develop and implement strategies to enhance efficiency, sales, loss prevention, and customer service.
• Identify gaps and risks, implement action plans to improve productivity and profitability.
• Ensure execution of marketing campaigns and company initiatives across stores.
• Monitor inventory, stock levels, shrinkage, and stock availability to avoid shortages or overstocking.
• Analyze market trends and competitor activity to identify opportunities and drive improvements.
• Collaborate with departments to plan and monitor operational projects and business improvements.
• Prepare and present performance reports with insights and recommendations to Management.
• Ensure compliance with company policies, local regulations, licenses, and operational standards.
• Perform any other duties assigned by Management.

Skills

Leadership

Retail Operations

Analytical Thinking

Communication

Stakeholder Management

Problem Solving

Time Management

Willingness to Travel

Education

Bachelor's Degree in Business Administration, Business Management, Retail Management, Marketing, Operations Management, or related field

Job description

MR DIY TRADING SDN BHD is seeking an experienced Store Operations Manager to oversee multiple stores, drive sales, profitability, and customer service targets while ensuring SOPs and safety standards are met across the zone. You will lead and coach Branch Managers, analyse performance data, develop improvement plans, and coordinate marketing initiatives.

Travel within the assigned zone is required. The role requires a Bachelor's degree in business or related field and at least five years in