People Services Specialist

Intuitive; Penang; On-site; MYR 48,000 - 80,000; Full time

Job summary

Intuitive in Malaysia is seeking a People Services Specialist to support HR programs, processes, and systems across the market. You will provide first-line HR operational support to employees, managers, and stakeholders, ensuring timely, compliant service delivery.

The role focuses on onboarding administration, new hire orientation, HR case management, data maintenance, reporting, and policy guidance while maintaining data privacy and governance.

Qualifications

• Prior experience in HR operations/People Services.
• Knowledge of Malaysian labour regulations and data privacy requirements.
• Experience with HRIS data maintenance and reporting.

Responsibilities

• Provide first-line HR operational support to employees, managers, and stakeholders.
• Administer onboarding, new hire orientation, and lifecycle processing with accuracy.
• Manage HR cases within SLAs and escalate complex issues as needed.
• Maintain employee data in HRIS systems and generate standard reports and dashboards.

Skills

HR policies

Customer service

Data privacy

HRIS

Workday

SuccessFactors

Tools

Workday

SuccessFactors

Job description

Job Description

Primary Function of Position

As a member of the People Services team, the People Services Specialist will play a key role in supporting HR programs and policies, processes, and systems to ensure that HR service delivery is timely, efficient, and compliant. provides first-line HR operational support to employees, managers, and HR stakeholders across Intuitive Malaysia market.

The role is responsible for delivering high-quality employee lifecycle administration, Onboarding process, New Hire Orientation program, HR case management, data maintenance, reporting support, and policy guidance while ensuring compliance with Malaysian labor requirements and regional People Services standards. S/he will work collaboratively by building strong relationships that foster trust and accountability across the organization in support of the company mission, vision, and core values. S/he will act as an escalation point and liaison for resolution of more complex cases.

Role & Responsibilities:

Employee & Manager Support

• Serve as the first point of contact for HR queries from employees and managers.
• Resolve inquiries through HR case management tools, knowledge bases, and standard operating procedures.
• Deliver exceptional customer service aligned with service level agreements (SLAs).
• Provide guidance on HR policies, procedures, and employee programs.

Employee Lifecycle Administration

• Support onboarding administration and manage key activities of new hire orientation,
• Support transfers, promotions, organizational changes, and offboarding activities.
• Process employee data transactions accurately within HR systems.
• Ensure employee records are maintained in compliance with data privacy requirements.
• Coordinate employment documentation and employee letters.
• Liaise and coordinate support from and escalation to other Subject Matter Experts (SME). e.g., local HR Business Leaders (HRBLs), HRIS and Centers of Expertise (COE) for collaborative case management.

HR Case Management

• Manage and resolve HR cases within agreed service levels.
• Escalate complex cases to HRBPs, COEs, or specialists as appropriate.
• Monitor case queues and ensure timely closure.
• Identify recurring issues and contribute to process improvements.

HRIS & Data Management

• Maintain employee data in Workday, SuccessFactors, or other HR platforms.
• Perform data quality audits and corrections.
• Support organizational changes and mass updates.
• Generate standard HR reports and dashboards.

Compliance & Governance

• Ensure adherence to Malaysian employment regulations and company policies.
• Support audits, documentation reviews, and compliance activities.
• Maintain confidentiality of employee information.
• Follow regional APAC governance and escalation procedures.
• Propose and execute People Services internal controls. Support integrity of employee records and HR systems performing audits.

Continuous Improvement

• Participate in process standardization initiatives.
• Contribute to knowledge article creation and maintenance.
• Identify automation opportunities and workflow improvements.