HR Support Specialist - Korean - Penang

Teleperformance; George Town; On-site; MYR 42,000 - 62,000; Full time

Job summary

Teleperformance in Penang, Malaysia is seeking a detail-oriented People Support Specialist to support employees with policies, benefits, payroll, and HR systems. The role involves guiding staff through company policies and HR processes from the Penang base.

Candidates should have 3+ years in employee support, proficiency in Workday HCM or similar HRIS, and strong English/Korean communication; additional languages are a plus. Strong data privacy and confidentiality are required.

Qualifications

• At least 3 years of experience in employee support with HR policies, benefits, payroll, and HRIS.
• Proficiency in Workday HCM or other HRIS platforms is required.
• Excellent written and verbal communication skills in English and Korean (or other required languages) at a C1 or higher level.
• Fluency in other languages highly preferred (Spanish, Italian, Vietnamese, Korean, Japanese, German etc).

Responsibilities

• Provide employee support via phone, email, or chat as a knowledgeable resource.
• Address and resolve inquiries related to pay, time away, leave, and benefits using Workday HCM and ServiceNow.

Skills

Employee support

Payroll

HR policies

Bilingual EN/KR

Communication skills

Tools

Workday HCM

ServiceNow

HRIS

Job description

Overview

• We are looking for a detail-oriented and dedicated People Support Specialist to join our team based in Penang, Malaysia. As the first point of contact for employees, you will provide high-quality support, guiding them through company policies, benefits, payroll, and HR systems.

Qualifications

Job Requirements:

• At least 3 years of experience in employee support with a strong grasp of HR policies, benefits, payroll, and HRIS.

• Proficiency in Workday HCM or other HRIS platforms is required.

• Excellent written and verbal communication skills in English and Korean (or other required languages) at a C1 or higher level.

• Fluency in other languages highly preferred (Spanish, Italian, Vietnamese, Korean, Japanese, German etc)

Responsibilities

(May perform other duties as requested that may not be specifically addressed in this document)

Responsibilities and Accountabilities

• Serve as a knowledgeable resource for employees, providing support via phone, email, or chat.
• Address and resolve inquiries related to pay, time away, leave, and benefits with accuracy and confidentiality.Leverage your expertise in Workday HCM and ServiceNow case management tools to manage employee support cases effectively.Utilize critical thinking to analyze and resolve moderately complex and sensitive issues.Ensure compliance with company policies and procedures while assisting employees.