Human Resources Global Services Specialist

Altera; Bayan Lepas; On-site; MYR 45,000 - 73,000; Full time

Job summary

Altera in Penang is seeking an HR Operations professional for a contract (fixed term) role. You will be the first point of contact for employees and managers, handling inquiries and coordinating onboarding and offboarding.

You will manage cases in ServiceNow, execute Workday transactions, and ensure data accuracy while maintaining confidentiality. Proficiency in PowerPoint, Excel, and systems like Workday and ServiceNow is required.

Qualifications

• Bachelor’s degree in HR, Business Administration, or equivalent.
• 1–2 years of experience in HR operations or shared services.
• Excellent communication and customer service skills.
• Proficient in PowerPoint for user training (e.g., new hire orientation).
• Hands-on experience with Workday and ServiceNow case management.
• Strong Microsoft Excel skills (PivotTables, VLOOKUP).
• Strong attention to detail and ability to manage high-volume transactional work.

Responsibilities

• Serve as the first point of contact for employees and managers for HR inquiries.
• Manage and resolve cases using ServiceNow in accordance with established SLAs.
• Execute onboarding transactions, onboarding activities documentation coordination and background check processing.
• Ability to facilitate Day 1 New Hire Orientation onsite and virtually.
• Process offboarding transactions including terminations, separation documents and coordinating with IT, Payroll, and HR business partners.
• Support standard HR processes including benefits inquiries and leave administration support.
• Escalate complex or policy sensitive matters to Business HR or Centers of Excellence, as appropriate.
• Accurately execute HR transactions in Workday across the employee lifecycle.
• Maintain and audit employee data to ensure system accuracy and compliance.
• Generate HR documentation including offer letters, job change notices, employee verification letters, and separation documents.
• Ensure HR transactions comply with employment regulations and internal policies.
• Maintain confidentiality and proper handling of sensitive employee information.
• Support internal audits, reporting, and compliance-related activities.
• Deliver responsive, professional, and solution-oriented HR support to employees.
• Partner with Business HR, Talent Acquisition, Benefits, Payroll, and other COEs to ensure seamless case resolution.
• Promote employee and manager self-service adoption

Skills

Excellent communication

Customer service

Attention to detail

Ability to manage high-volume work

Education

Bachelor’s degree in HR / Business Admin

Tools

PowerPoint

Workday

ServiceNow

Excel

Job description

Job Details

• Serve as the first point of contact for employees and managers for HR inquiries.
• Manage and resolve cases using ServiceNow in accordance with established SLAs.
• Execute onboarding transactions, onboarding activities documentation coordination and background check processing
• Ability to facilitate Day 1 New Hire Orientation onsite and virtually
• Process offboarding transactions including terminations, separation documents and coordinating with IT, Payroll, and HR business partners.
• Support standard HR processes including benefits inquiries and leave administration support.
• Escalate complex or policy sensitive matters to Business HR or Centers of Excellence, as appropriate.
• Accurately execute HR transactions in Workday across the employee lifecycle
• Maintain and audit employee data to ensure system accuracy and compliance
• Generate HR documentation including offer letters, job change notices, employee verification letters, and separation documents.
• Ensure HR transactions comply with employment regulations and internal policies.
• Maintain confidentiality and proper handling of sensitive employee information.
• Support internal audits, reporting, and compliance-related activities.
• Deliver responsive, professional, and solution-oriented HR support to employees.
• Partner with Business HR, Talent Acquisition, Benefits, Payroll, and other COEs to ensure seamless case resolution
• Promote employee and manager self-service adoption

Job Description

• Serve as the first point of contact for employees and managers for HR inquiries.
• Manage and resolve cases using ServiceNow in accordance with established SLAs.
• Execute onboarding transactions, onboarding activities documentation coordination and background check processing
• Ability to facilitate Day 1 New Hire Orientation onsite and virtually
• Process offboarding transactions including terminations, separation documents and coordinating with IT, Payroll, and HR business partners.
• Support standard HR processes including benefits inquiries and leave administration support.
• Escalate complex or policy sensitive matters to Business HR or Centers of Excellence, as appropriate.
• Accurately execute HR transactions in Workday across the employee lifecycle
• Maintain and audit employee data to ensure system accuracy and compliance
• Generate HR documentation including offer letters, job change notices, employee verification letters, and separation documents.
• Ensure HR transactions comply with employment regulations and internal policies.
• Maintain confidentiality and proper handling of sensitive employee information.
• Support internal audits, reporting, and compliance-related activities.
• Deliver responsive, professional, and solution-oriented HR support to employees.
• Partner with Business HR, Talent Acquisition, Benefits, Payroll, and other COEs to ensure seamless case resolution
• Promote employee and manager self-service adoption

Qualifications

• Bachelor’s degree in HR, Business Administration, or equivalent experience.
• 1-2 years of experience in HR operations or shared services.
• Excellent communication and customer service skills.
• Proficient in PowerPoint for user training i.e. new hire orientation
• Hands-on experience with Workday and ServiceNow case management.
• Strong Microsoft Excel skills (PivotTables, VLOOKUP).
• Strong attention to detail and ability to manage high-volume transactional work

Job Type

Contract Employee (Fixed Term)

Shift

Shift 1 (Malaysia)

Primary Location

Penang 15, Penang, Malaysia

Posting Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.