People & Culture Coordinator — HR Admin, Onboarding & Events

IHG Hotels & Resorts; Kuala Lumpur; On-site; MYR 30,000 - 42,000; Full time

Job summary

IHG Hotels & Resorts in Kuala Lumpur is seeking an entry‑level People & Culture Administrative Support to provide essential HR and administration support. You will assist with recruitment logistics, onboarding, end of service processes and daily colleague services, acting as a friendly first point of contact for teammates while ensuring confidentiality and accuracy.

The role also covers engagement events, record-keeping, and involvement in HR projects, with opportunities to grow within the

Qualifications

• Diploma or Bachelor’s degree in Human Resources, Business Administration, Hospitality or a related field
• 0 to 1 year of experience in an administrative or HR support role; fresh graduates and internship experience welcome
• Strong organisational skills and attention to detail
• Proficiency in MS Office, particularly Word, Excel and PowerPoint; basic design skills are an advantage
• Good communication skills in English, both oral and written; Bahasa Malaysia and other languages an advantage
• A friendly, discreet and dependable manner, with the ability to handle confidential information
• Willingness to learn, take direction and support colleague events, including occasional work outside normal hours

Responsibilities

• Provide administrative support to the People & Culture team in daily operations
• Support recruitment by scheduling interviews, preparing candidate files, sending correspondence and updating recruitment trackers
• Prepare onboarding materials and assist with orientation logistics for new colleagues
• Assist with end of service administration, including exit documentation and clearance forms
• Be a warm, approachable first point of contact for colleague queries, referring matters to the People & Culture Executive or Manager as needed
• Assist with day-to-day coordination of colleague services, including accommodation, the Colleague Restaurant, transport and medical appointments
• Help with routine checks and feedback collection for colleague services, and report issues to the team
• Assist with the logistics of colleague engagement events and activities, such as monthly team celebrations, festival celebrations, Service Week and the Employee Survey
• Help prepare invitations, notices, posters and presentation materials for colleague events and forums
• Support recognition programmes and celebrate colleague milestones such as birthdays and service anniversaries
• Maintain accurate colleague records, personnel files and HR databases, handling all information with strict confidentiality
• Prepare routine reports, schedules and attendance records as requested
• Assist with document preparation for HR processes such as contracts, confirmations and letters
• Keep department filing, supplies and stationery organised
• Take part in HR projects and learning opportunities that support your development
• Follow the hotel’s fire, life and safety procedures
• Report all accidents, dangerous occurrences and hazards, however minor, to your supervisor or Head of Department
• Uphold the hotel’s policies on confidentiality and ethics at all times
• Perform other duties as assigned by the People & Culture team

Skills

MS Office

Communication

Organizational skills

Discretion/Confidentiality

Attention to detail

Team collaboration

Education

Diploma or Bachelor’s degree in HR/Business/Hospitality

Tools

Word

Excel

PowerPoint

Job description

IHG Hotels & Resorts in Kuala Lumpur is seeking an entry‑level People & Culture Administrative Support to provide essential HR and administration support. You will assist with recruitment logistics, onboarding, end of service processes and daily colleague services, acting as a friendly first point of contact for teammates while ensuring confidentiality and accuracy.

The role also covers engagement events, record-keeping, and involvement in HR projects, with opportunities to grow within the