People & Culture Coordinator - Hospitality & HR Support

Accor; Kuala Lumpur; On-site; MYR 20,000 - 25,000; Full time

Job summary

AccorHotels in Kuala Lumpur is seeking a Front Office/People & Culture administrative professional to provide professional, friendly service and support day-to-day operations. The role includes handling documents, phones, visitor management and office supply duties, while maintaining a tidy Back of House and assisting in events throughout the year.

The position emphasizes strong organizational skills, hospitality experience, and proficiency with standard office software to ensure smooth

Qualifications

• High School Diploma or equivalent.
• Experience in hospitality or administrative environments preferred.
• Demonstrated ability to provide exceptional service and stay organized.
• Comfortable learning and using technology, computer systems, and software applications.
• A combination of education, training, and experience that demonstrates the ability to perform the role.

Responsibilities

• Consistently offer professional, friendly and engaging service.
• Assist in the day-to-day operations of the People & Culture department.
• Maintaining flow of documents & ensuring they are as per Hotel policies.
• Prioritize all telephone calls and in-person visitors, scheduling appointments as required.
• Provide all office administration duties such as written correspondence, mail, photocopying and ordering office supplies.
• Maintain confidential filing system for correspondence, policies, standards, regulations and various matters related to the office.
• Maintain lockers inventory and conduct spot check to ensure high standard of hygiene at all time. Be in charge of the overall Back of House areas including cafeteria, washrooms, lounges, Hostel and ensure they are spotless and tidy at all time. Assist and lead the quarterly pest control in the lockers, with the support of the Hygiene Manager.
• Assist heartists in exit checklist, clearance, exit interview and resignation process.
• Ensuring the timely posting of pictures from heartist events on the appropriate communication channels, such as Facebook, WhatsApp, LinkedIn, Back of House Area.
• Process letter Requests from heartists (Salary, Employment, Guest Comments,Certificates).
• Filing of all heartist documents on a regular basis and maintaining up to date heartist files.
• Assist and lead the P&C activities and events throughout the year, such as but not limited to, Townhall, sport events, CSR activities,
• Scheduling Training Room when required by other departments.
• Assist the P&C Team when necessary, for events, orders, gatherings etc
• Other P&C tasks as and when requested by the P&C Manager.

Skills

Customer service

Organizational skills

Computer literacy

Communication

Education

High School Diploma or equivalent

Tools

Office software

Job description

• Compensation: MYR 1,800 - MYR 2,200 - monthly

Company Description

The AccorHotels Group values employees’ work and implication in the Group; every year a worldwide programme of employee recognition rewards and pays tribute to employees who have best represented the Group’s spirit and values, through their exemplary behaviour and actions. The Bernaches, AccorHotels’s symbol, are awarded to employees whose work, actions and commitment have embodied Respect, Innovation, Performance, Trust or the Spirit of conquest.
Employee recognition programmes exist in the different countries with various rewards adapted to the needs of the employees.

Job Description

• Consistently offer professional, friendly and engaging service.
• Assist in the day-to-day operations of thePeople & Culture department.
• Maintaining flow of documents & ensuring they are as per Hotel policies.
• Prioritize all telephone calls and in-person visitors, scheduling appointments as required.
• Provide all office administration duties such as written correspondence, mail, photocopying and ordering office supplies.
• Maintain confidential filing system for correspondence, policies, standards, regulations and various matters related to the office.
• Maintain lockers inventory and conduct spot check to ensure high standard of hygiene at all time. Be in charge of the overall Back of House areas including cafeteria, washrooms, lounges, Hostel and ensure they are spotless and tidy at all time. Assist and lead the quarterly pest control in the lockers, with the support of the Hygiene Manager.
• Assist heartists in exit checklist, clearance, exit interview and resignation process.
• Ensuring the timely posting of pictures from heartist events on the appropriate communication channels, such as Facebook, WhatsApp, LinkedIn, Back of House Area.
• Process letter Requests from heartists (Salary, Employment, Guest Comments,Certificates).
• Filing of all heartist documents on a regular basis and maintaining up to date heartist files.
• Assist and lead the P&C activities and events throughout the year, such as but not limited to, Townhall, sport events, CSR activities, …
• Scheduling Training Room when required by other departments.
• Assist the P&C Team when necessary, for events, orders, gatherings etc…
• Other P&C tasks as and when requested by the P&C Manager.

Qualifications

Education and Experience

• High School Diploma or equivalent required.
• Previous experience in hospitality, administrative, or People & Culture environments preferred.
• Demonstrated ability to provide exceptional service, stay organized, willing to learn and good attitude.
• Comfortable learning and using technology, computer systems, and software applications.
• A combination of education, training, and experience that demonstrates the ability to successfully perform the role will be considered.

Grooming

All associates must maintain a neat, clean and well-groomed appearance.

This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.

Additional Information

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