Payment & Settlement Executive

GUINEVERE GLOBAL SDN. BHD.; Kuala Lumpur; On-site; MYR 50,000 - 80,000; Full time

Job summary

Guinevere Global Sdn Bhd is seeking a Payment & Settlement Executive to support daily payment operations for our financial services clients. You will handle payment requests, monitor transactions, and coordinate with banks, providers and internal teams to ensure accurate processing.

The role requires strong numerical accuracy, attention to detail and good English and Mandarin communication. Fresh graduates are welcome and you will operate within rotating shifts in Kuala Lumpur.

Qualifications

• Bachelor’s degree in Finance, Accounting, Banking, Business, or related discipline.
• Experience in payments, settlement, banking, or financial services preferred; fresh graduates welcome.
• Strong numerical accuracy and attention to detail.
• Analytical and problem-solving abilities to investigate issues and resolve them.
• Proficiency in English and Mandarin for client communications.

Responsibilities

• Process client fund transfers and withdrawals through banks, providers, and e-wallet platforms according to procedures.
• Monitor transaction status, investigate failed or delayed payments, and coordinate resolutions with providers and Operations team.
• Execute currency conversions and fund transfers via approved channels within approval limits.
• Maintain accurate transaction records and supporting documentation.
• Monitor payment processing performance and identify recurring issues to suggest workflow improvements.
• Respond promptly to payment-related inquiries from internal departments.
• Escalate discrepancies or unusual payment activities following internal controls.

Skills

Numerical accuracy

Attention to detail

Analytical skills

Problem solving

English & Mandarin

Education

Bachelor’s degree in Finance/Accounting/Banking/Business

Job description

We provide business and operational support services to international clients in the financial services industry.

We are looking for a Payment & Settlement Executive to support daily payment operations for our clients. You will handle payment requests, monitor transactions, and coordinate with banks, payment providers, and internal teams to ensure accurate and timely processing.

Key Responsibilities

Process client fund transfers and withdrawals through banks, payment providers, and e-wallet platforms in accordance with established procedures.

Monitor transaction status, investigate failed or delayed payments, and coordinate resolutions with payment providers and the Operations team.

Execute currency conversions and fund transfers through approved banking and payment channels within established approval limits.

Maintain accurate transaction records and supporting documentation.

Monitor payment processing performance, identify recurring issues, and recommend workflow improvements.

Respond promptly and professionally to payment-related enquiries from internal departments.

Follow internal controls and escalatae transaction discrepancies or unusual payment activities to the appropriate team.

What We're Looking For

A Bachelor's Degree in Finance, Accounting, Banking, Business, or a related discipline.

Experience in payments, settlement, banking, financial services, or a similar operational environment is an advantage. Fresh graduates are welcome to apply.

Strong numerical accuracy and attention to detail when handling financial transactions.

Good analytical and problem-solving skills, with the ability to investigate transaction issues and follow through to resolution.

Good spoken and written English and Mandarin, as the role involves communicating with Mandarin-speaking clients about payment matters.

Strong organisational skills and the ability to manage multiple requests in a fast-paced environment.

A responsible, service-oriented approach and commitment to handling confidential financial information appropriately.

Working Hours

Monday to Friday, with shifts rotating monthly:

Morning shift: 8:00 AM-5:00 PM

Afternoon shift: 2:00 PM-11:00 PM

Applicants must be available to work both shifts according to the monthly roster.

Guinevere Global Sdn Bhd is a wholly owned subsidiary company of Gunievere Global HK Ltd.

Guinevere Global is an outsourced marketing, customer service and a B2B analytics firm. We provide services to financial institutions is an emphasis on FX and derivatives brokers. Our founders come from decades of experience and senior executive roles in the industry. We believe in being different from the market and embrace talent and potential over experience.

We are looking for highly motivated talent with a passion to excel in their careers. Candidates should expect to feel and see their work contribute to the growth of the Company.

Guinevere Global Sdn Bhd is a wholly owned subsidiary company of Gunievere Global HK Ltd.

Guinevere Global is an outsourced marketing, customer service and a B2B analytics firm. We provide services to financial institutions is an emphasis on FX and derivatives brokers. Our founders come from decades of experience and senior executive roles in the industry. We believe in being different from the market and embrace talent and potential over experience.

We are looking for highly motivated talent with a passion to excel in their careers. Candidates should expect to feel and see their work contribute to the growth of the Company.