Payment Analyst

5G-Starlink Pte.; Malacca City; Hybrid; MYR 78,000 - 123,000; Full time

Benefits offered by this job

Hybrid work

Flexible shifts

Remote work possible

Job summary

5G-Starlink Pte. is seeking an Operations Analyst to support cash processing and reconciliations across regions. You will handle payments, receipts, invoicing, and daily accounting duties while ensuring compliance and risk controls.

The role requires strong analytical skills, banking experience, and the ability to work in a fast-paced environment with flexible shifts, including hybrid or remote options. Mandarin fluency is preferred for Mandarin-speaking clients, and you will coordinate with

Qualifications

• Experience in banking environments.
• Strong analytical and problem-solving skills to address operational issues.
• Mandarin fluency preferred for Mandarin-speaking clients.
• Ability to work in a fast-paced environment with time-critical deliveries while maintaining accuracy.
• Control mindset to identify process gaps and mitigate operational risk.

Responsibilities

• Organize and manage cash processing, payments and receipts, and cash queries from internal and external stakeholders.
• Reconcile deposits and withdrawals across regions and verify data matching across interfaces, gateways, MT4, and e-wallet transfers.
• Handle daily accounting activities including payments issuance, invoice preparation, and reconciliation of statements and funds disbursement.
• Maintain controls and compliance in line with regulatory requirements and company policies, liaising with Risk & Compliance.
• Act as escalation point to resolve complex issues by coordinating with Network Management, IT, and other stakeholders.

Skills

Analytical thinking

Problem solving

Communication

Teamwork

Adaptability

Job description

• Organize and manage the handling of cash processing (payments & receipts) and cash queries requested by Internal and External Stakeholders, provide a support to internal stakeholders and clients for queries and instruction format/ execution of cash payment instruction.
• Able to work on reconciliation list of deposits and withdrawals: preliminary review of deposits in various regions (interface, gateway, MT4 tripartite data matching, and e-wallet transfer)
• Responsible for daily accounting activities such as payments issuance, invoice preparation, reconciliation of statement and fund disbursement
• Mitigate financial/reputation risk by ensuring appropriate structure, resources, procedures and controls are developed and maintained in compliance with regulatory requirements or company policies. Liaise with Risk & Compliance Department to ensure policies and procedures pertaining to Operations controls are appropriately implemented.
• Point of escalation for the team, to manage critical queries and to solve complex issues by engaging the appropriate parties e.g., Network Management, Business Lines, Service Assurance, IT, etc. Accountable for the identification and escalation process for reconciliation breaks which may represent a financial or reputation risk to the business or clients. Provide a daily support to the team if needed.
• Checking the funds mutual transfer interface and submit application via gateway.

Requirements

• Experience with banking environment
• Strong analytical and problem-solving skills in order to identify, understand, and address operational related issues.
• Candidates fluent in Mandarin preferred as role requires candidate to deal with Mandarin speaking clients.
• Ability to work in a fast-paced environment with time-critical deliveries whilst maintaining accuracy
• Control mindset to identify process control gaps, prioritize, and mitigate operational risk
• Strong teamwork, people and organizational skills
• Flexible to work on staggered shifts / Working from home / Hybrid