Client Settlements Specialist (Afternoon Shift)

BID Operations; Kampung Malaysia Tambahan; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Healthcare coverage

Dress code flexibility

Open work culture

Job summary

BID Operations is seeking a proactive Settlement Officer to ensure efficient daily settlement activities and accurate account reconciliation. The role involves supporting payment processing with third-party providers, handling customer cases, and preparing transaction remittances.

The ideal candidate has experience in settlement or payment operations, strong attention to detail, and the ability to work flexible hours, including weekends and holidays.

Qualifications

• At least 1 year of experience in settlement operations, payment operations, or related fields.
• Strong attention to detail and high accuracy with financial data.
• Willing to work under pressure and meet timelines.

Responsibilities

• Monitor and process client deposits and withdrawals in a timely and accurate manner.
• Follow up on pending, delayed, rejected, or failed settlement transactions with PSPs.
• Perform daily reconciliation across CRM records, PSP portals, bank statements, and internal reports.
• Track PSP balances and flag funding shortages or abnormal movements.
• Support settlement across multiple payment methods (fiat, e-wallets, transfers).
• Identify discrepancies, investigate root cause, and coordinate with teams to resolve issues.
• Maintain settlement records, reports, and documentation.
• Assist with PSP onboarding, testing, and process improvements.
• Provide weekend/public holiday coverage as required.
• Escalate high-risk settlements per SOPs.

Skills

Attention to detail

Communication skills

Risk awareness

Work under pressure

Tools

Excel

Google Sheets

Job description

About the company

At BID Operations, we are passionate about supporting our clients in their journey towards success. Our mission is to empower you to thrive by handling the essential yet time-consuming aspects of your business operations, allowing you to concentrate on strategic growth and innovation.

About the company

At BID Operations, we are passionate about supporting our clients in their journey towards success. Our mission is to empower you to thrive by handling the essential yet time-consuming aspects of your business operations, allowing you to concentrate on strategic growth and innovation.

About the role

We are seeking a proactive and detail-oriented Settlement Officer to join our team. This role will play a critical part in ensuring the efficient execution of daily settlement activities, accurate reconciliation of accounts, and maintenance of financial records. The ideal candidate will be responsible for supporting payment processing with third-party providers, responding to customer cases, and preparing transaction remittances.

Key Responsibilities

• Monitor and process client deposits and withdrawals in a timely and accurate manner
• Follow up on pending, delayed, rejected, or failed settlement transactions with internal teams and external PSPs
• Perform daily reconciliation across CRM records, PSP portals, bank statements, digital wallet platforms, and internal settlement reports
• Track PSP balances and elevate any potential funding shortages or abnormal balance movements
• Support settlement execution across multiple payment methods, including fiat, e-wallets, bank transfers, local payment channels, and digital payment methods
• Identify transaction discrepancies, investigate root cause, and coordinate with relevant teams to resolve issues
• Communicate with PSPs, banks, internal operations, finance, compliance, and customer support teams when required
• Maintain accurate settlement records, reports, and supporting documentation
• Assist with PSP onboarding, testing, transaction monitoring, and operational workflow improvement
• Support weekend, public holiday, and extended-hour coverage based on roster requirements
• Escalate high-risk or abnormal settlement cases according to internal SOPs
• Ensure all settlement activities are handled with accuracy, confidentiality, and proper risk control.

Requirements

• At least 1 year of relevant experience in settlement operations, payment operations, finance operations, banking operations, PSP operations, or a similar role
• Experience in handling deposits, withdrawals, reconciliation, payment channels, or client fund operations is preferred
• Strong attention to detail and a high level of accuracy when handling transaction data and financial records
• Good sense of responsibility, accountability, and risk awareness, especially when dealing with client funds
• Able to work under pressure and respond quickly to urgent settlement issues
• Willing to support shift work, extended-hour coverage, weekends, and public holidays when required
• Good communication skills and ability to coordinate with internal teams and external payment partners
• Basic Excel or Google Sheets skills are required; experience with reporting, reconciliation files, or dashboards is a plus
• Able to follow SOPs carefully while also identifying process gaps or improvement opportunities
• Fluent in English; additional language skills such as Chinese, Japanese, or other regional languages would be an advantage
• Honest, careful, organized, and able to handle sensitive financial information with confidentiality
• Candidates with experience in fintech, payment service providers, or financial services operations will be preferred

Benefits

• Opportunities for enriching career growth, including exposure to regional contexts
• Healthcare coverage (medical, dental, optical), gym benefits
• Flexibility in smart casual dress code
• Young, vibrant and open work culture