Payment Collection Operations Associate (Night Shift)

Ant International; Kuala Lumpur; Vor Ort; MYR 40.000 - 68.000; Vollzeit

Zusammenfassung

Ant International is seeking a dedicated Payment Collection Operations Associate to support its Global Payment Collection Operations Team. The role follows UK working hours (night shift) and plays a vital part in ensuring smooth cross-border payments and collections.

Responsibilities include daily operations management, risk monitoring, SLA adherence, stakeholder collaboration, and driving process improvements through data-driven insights and automation.

Qualifikationen

• 1–2 years experience in cash management in international banks, financial institutions or fintech.
• Fresh graduates are encouraged to apply.
• Willing to work UK hours (4pm–1am).
• Understanding of global clearing and settlement systems and compliance requirements.
• Familiarity with cross-border business, payment and settlement preferred.
• Analytical, strategic thinking with problem-solving skills.

Aufgaben

• Manage daily payment and collection queries with timely resolution.
• Monitor transactions for risk, investigate abnormal activity and support risk control.
• Ensure SLA commitments are met and maintain operational excellence.
• Collaborate with partners and cross-functional teams to streamline processes.
• Drive process improvements via data-driven insights and automation.
• Support ad-hoc projects and other business initiatives.

Kenntnisse

Stakeholder management

Communication skills

Analytical thinking

Problem solving

Agile/adaptable

English proficiency

Mandarin bonus

Cross-border payments knowledge

Team collaboration

Jobbeschreibung

We are seeking a dedicated Payment Collection Operations Associate to support our Global Payment Collection Operations Team. This role operates on UK working hours (night shift) and plays a critical part in ensuring seamless global payment and collection operations.

Key Responsibilities:

• Daily Operations Management: Handle daily payment and collection queries, ensuring timely resolution and maintaining high service quality standards.
• Transaction Monitoring & Risk Management: Monitor payment and collection transactions, identify potential risks, investigate abnormal transactions and risk control.
• SLA Assurance: Ensure service level agreements are met consistently while maintaining operational excellence.
• Stakeholder Collaboration: Work closely with business partners and cross-functional teams to understand client’s needs and streamline operational processes.
• Process Improvement: Drive initiatives to improve operational efficiency, automation, and client experience through data-driven insights and innovative solutions.
• Ad-hoc Projects: Support other business initiatives and special projects as required.

Job Requirement:

• One or two years of relevant work experience in working cash management in international banks, financial institutions or fintech industry.
• Fresh graduates are encouraged to apply.
• Willing to work for UK working hours(4pm – 1am).
• Good understanding of major global clearing and settlement systems and understanding of the global compliance requirements
• Familiarity with cross-border business, payment and settlement is preferred.
• Have a collaborative and inquisitive mindset
• Agile or open to change, comfortable working in a fast-paced environment.
• Analytical and strategic thinking with problem-solving skills.
• Excellent communication skills and stakeholder management skills
• Analytical and strategic thinking with problem-solving skills.
• Proficiency in English required, Mandarin is a plus