Payment Collection Operations

Ant International; Kuala Lumpur; On-site; MYR 90,000 - 120,000; Full time

Job summary

Ant International is seeking an experienced Payment Collection Operations Senior Associate to support our Global Payment Collection Operations Team. This role emphasizes daily operations, risk management, and cross-functional collaboration to drive operational excellence and seamless global payment collection processes.

The ideal candidate brings at least three years of experience in cash management within international banks or fintechs, with strong English and a proactive, agile mindset to

Qualifications

• Three+ years of cash management experience in international banks, fintechs, or financial institutions.
• Strong understanding of major global clearing and settlement systems.
• Familiarity with cross-border payments and settlements.
• Collaborative, inquisitive mindset.
• Proactive with Agile or flexible to fast-paced environments.
• Excellent communication and stakeholder management; English required; Mandarin a plus.

Responsibilities

• Daily operations management of payment and collection queries.
• Monitor transactions, identify risks, investigate abnormal activity.
• Ensure SLA adherence and high service quality.
• Collaborate with partners and cross-functional teams to meet client needs.
• Lead process improvements to enhance efficiency and automation.
• Develop and implement SOPs for new scenarios and regulatory changes.
• Support ad-hoc projects as required.

Skills

Cash management

Risk management

Stakeholder management

Analytical thinking

Communication

Agile mindset

Job description

We are seeking an experienced Payment Collection Operations Senior Associate to support our Global Payment Collection Operations Team. This role is essential in driving operational excellence and ensuring seamless global payment and collection operations.

Key Responsibilities:

• Daily Operations Management: Handle daily payment and collection queries, ensuring timely resolution and maintaining high service quality standards.
• Transaction Monitoring & Risk Management: Monitor payment and collection transactions, identify potential risks, investigate and diagnose abnormal transactions and risk control.
• SLA Assurance: Ensure service level agreements are consistently met while maintaining operational excellence.
• Stakeholder Collaboration: Work closely with business partners and cross-functional teams to understand client’s needs and streamline operational processes.
• Process Improvement: Lead initiatives to enhance operational efficiency, automation and client experience.
• SOP Implementation: Develop and implement Standard Operating Procedures (SOPs) for new scenarios, regulatory requirements and product/system upgrades.
• Ad-hoc Projects: Support other business initiatives and special projects as required.

Job Requirement:

• At least three years of relevant work experience in working cash management in international banks, financial institutions or fintech industry
• Good understanding of major global clearing and settlement systems and understanding of the global compliance requirements
• Familiarity with cross-border business, payment, and settlement is preferred.
• Have a collaborative and inquisitive mindset
• Agile or open to change, comfortable working in a fast-paced environment.
• Analytical and strategic thinking with problem-solving skills.
• Excellent communication skills and stakeholder management skills
• Analytical and strategic thinking with problem-solving skills.
• Proficiency in English required, Mandarin is a plus