FinTech Settlement Specialist: Payments & Reconciliation

BID Operations; Kuala Lumpur; On-site; MYR 42,000 - 60,000; Full time

Benefits offered by this job

Healthcare coverage

Gym benefits

Smart casual dress code

Job summary

BID Operations in Kuala Lumpur, Malaysia is seeking a proactive Settlement Officer to handle daily settlement activities, reconciliations, and financial records. You will support payment processing with third-party providers and respond to customer cases while preparing transaction remittances.

The role requires attention to detail, accountability, and the ability to work under pressure, including shift coverage. English fluency is essential, with regional language skills a plus.

Qualifications

• Strong attention to detail and a high level of accuracy when handling transaction data and financial records.
• Good sense of responsibility, accountability, and risk awareness, especially when dealing with client funds.
• Able to work under pressure and respond quickly to urgent settlement issues.
• Willing to support shift work, extended-hour coverage, weekends and public holidays when required.
• Fluent in English; additional language skills such as Chinese, Japanese, or other regional languages would be an advantage.

Responsibilities

• Monitor and process client deposits and withdrawals in a timely and accurate manner.
• Follow up on pending, delayed, rejected, or failed settlement transactions with internal teams and external PSPs.
• Perform daily reconciliation across CRM records, PSP portals, bank statements, digital wallet platforms, and internal settlement reports.
• Track PSP balances and elevate any potential funding shortages or abnormal balance movements.
• Support settlement execution across multiple payment methods, including fiat, e-wallets, bank transfers, local payment channels, and digital payment methods.
• Identify transaction discrepancies, investigate root causes, and coordinate with relevant teams to resolve issues.
• Communicate with PSPs, banks, internal operations, finance, compliance, and customer support teams when required.
• Maintain accurate settlement records, reports, and supporting documentation.
• Assist with PSP onboarding, testing, transaction monitoring, and operational workflow improvement.
• Support weekend, public holiday, and extended-hour coverage based on roster requirements.
• Escalate high-risk or abnormal settlement cases according to internal SOPs.
• Ensure all settlement activities are handled with accuracy, confidentiality, and proper risk control.

Skills

Attention to detail

Communication skills

Risk awareness

Tools

Excel

Job description

BID Operations in Kuala Lumpur, Malaysia is seeking a proactive Settlement Officer to handle daily settlement activities, reconciliations, and financial records. You will support payment processing with third-party providers and respond to customer cases while preparing transaction remittances.

The role requires attention to detail, accountability, and the ability to work under pressure, including shift coverage. English fluency is essential, with regional language skills a plus.