Global Payments Settlements Specialist — Growth & Benefits

BID Operations; Kuala Lumpur; On-site; MYR 42,000 - 76,000; Full time

Benefits offered by this job

Healthcare coverage

Gym benefits

Smart casual dress code

Vibrant work culture

Job summary

BID Operations in Kuala Lumpur is seeking a proactive Settlement Officer to manage daily settlement activities, reconcile accounts, and support payment processing with third-party providers. The role requires attention to detail, strong communication, and willingness to work shift hours.

You will coordinate with PSPs, banks, finance and support teams, maintain records, and help improve operational workflows while handling sensitive financial information with integrity and discretion.

Qualifications

• Minimum 1 year in settlement or payment operations.
• Experience with deposits, reconciliations and PSP operations preferred.
• Strong attention to detail and accuracy when handling financial data.
• Able to work under pressure and during shift hours.
• Fluent in English; additional regional languages are an advantage.
• Honest, careful, organized and able to handle sensitive information.

Responsibilities

• Monitor and process client deposits and withdrawals timely and accurately.
• Follow up on pending or failed settlement transactions with internal teams and PSPs.
• Perform daily reconciliation across CRM records, PSP portals, banks and reports.
• Track PSP balances and flag potential funding issues or abnormal movements.
• Support settlement execution across multiple payment methods.
• Investigate discrepancies and coordinate with teams to resolve issues.
• Communicate with PSPs, banks, finance, compliance and customer support as needed.
• Maintain accurate settlement records, reports and documentation.
• Assist with PSP onboarding, testing and workflow improvements.
• Support weekend and holiday coverage as rostered.
• Escalate high-risk cases per SOPs and ensure confidentiality.

Skills

Attention to detail

Accountability

Communication skills

Risk awareness

Pressure handling

Confidentiality

Tools

Excel

Google Sheets

Job description

BID Operations in Kuala Lumpur is seeking a proactive Settlement Officer to manage daily settlement activities, reconcile accounts, and support payment processing with third-party providers. The role requires attention to detail, strong communication, and willingness to work shift hours.

You will coordinate with PSPs, banks, finance and support teams, maintain records, and help improve operational workflows while handling sensitive financial information with integrity and discretion.