Patient Services & Front Desk Specialist (Mandarin)

Quill Orthopaedic Specialist Centre Sdn Bhd; Kuala Lumpur; On-site; MYR 36,000 - 51,000; Full time

Job summary

Quill Orthopaedic Specialist Centre is seeking a courteous front desk receptionist to greet patients and visitors, manage appointments, and coordinate with nurses and doctors.

You will answer calls, assist callers, and register patients with accurate histories before consultations. The role includes handling billing and supporting Mandarin-speaking clients when needed in a busy clinic.

Qualifications

• Front desk experience in a clinic or similar setting.
• Ability to answer phones and assist callers with information.
• Register patients and obtain accurate history before consultations.
• Communicate with Mandarin-speaking clients when required.

Responsibilities

• Deal with patients and visitors at the front desk as first contact.
• Answer phones and navigate appointment time database to book records.
• Provide courtesy calls to remind patients of upcoming appointments.
• Register patients and obtain accurate history prior to doctor visits.
• Assist doctors and nurses; inform nurses of arrivals for examinations.

Skills

Front desk

Customer service

Phone handling

Mandarin

Job description

Quill Orthopaedic Specialist Centre is seeking a courteous front desk receptionist to greet patients and visitors, manage appointments, and coordinate with nurses and doctors.

You will answer calls, assist callers, and register patients with accurate histories before consultations. The role includes handling billing and supporting Mandarin-speaking clients when needed in a busy clinic.