Multilingual Front Desk & Patient Concierge

Southern Medical Group; Johor; On-site; MYR 28,000 - 42,000; Full time

Benefits offered by this job

Competitive salary package

EPF, SOCSO & EIS

Annual Leave & Medical Leave

Training and professional development

Friendly and supportive working环境

Job summary

Southern Medical Group is seeking a receptionist to join our front desk team. You will welcome patients, manage registrations, appointments, payments and general administrative duties in a busy clinic environment.

The ideal candidate is fluent in Mandarin, English, and Bahasa Malaysia, with strong communication and organizational skills. Fresh graduates are encouraged to apply for this entry-level position, offering training and career development opportunities.

Qualifications

• Passed Bahasa Malaysia, English, and Chinese in SPM.
• Able to communicate, read, and write in Mandarin, English, and Bahasa Malaysia.
• Fresh graduates are encouraged to apply.

Responsibilities

• Welcome and attend to patients/clients professionally and courteously.
• Manage front desk operations, including patient registration, check-in and check-out.
• Handle appointment bookings, confirmations, rescheduling and follow-ups.
• Respond to enquiries via phone calls, WhatsApp, social media and walk-in clients.
• Maintain accurate and updated patient/client records and documentation.
• Handle payment collection, issue receipts and assist with daily payment reconciliation.
• Coordinate doctors’ and clinic staff schedules to ensure smooth daily operations.
• Provide information on clinic services, treatments, packages and promotions within approved guidelines.
• Follow up with patients regarding appointments, treatment sessions and post-treatment visits where required.
• Handle basic customer feedback and elevate complaints or sensitive matters to the appropriate person.
• Prepare daily administrative reports, records and documentation.
• Perform data entry, filing, scanning, photocopying and other general administrative duties.
• Maintain proper filing systems and ensure documents are kept confidential.
• Assist with inventory/stock monitoring and coordinate replenishment when required.
• Ensure the reception and waiting area are clean, organised and presentable.
• Assist the clinic team with daily operational tasks and ad-hoc duties assigned by Management.
• Maintain strict confidentiality of patient information and company records.
• Follow all company policies, clinic SOPs and applicable requirements.

Skills

Mandarin

English

Bahasa Malaysia

Education

SPM

Job description

Southern Medical Group is seeking a receptionist to join our front desk team. You will welcome patients, manage registrations, appointments, payments and general administrative duties in a busy clinic environment.

The ideal candidate is fluent in Mandarin, English, and Bahasa Malaysia, with strong communication and organizational skills. Fresh graduates are encouraged to apply for this entry-level position, offering training and career development opportunities.